Jake Lamb Email & Phone Number

The Dalles, Oregon, United States

Lenexa, Kansas, United States

- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.- Performed software installations and upgrades to Linux or Windows operating systems.- Integrated and updated software products to boost system compatibility.- Tested software remotely and onsite for server sets to maintain operational readiness.- Mentored employees and offered constructive feedback for performance improvement.- Spearheaded inventory control measures to replenish and maintain IT equipment.- Orchestrated integration and communication of software upgrades.- Analyzed, reviewed and revised programs to increase operating efficiency.- Provided computer programming subject matter expertise to project team members.- Improved software efficiency by creating automated scripts and tools.- Performed code refactoring and optimization to improve performance.- Collaborated with other developers to refine software design and implementation.- Developed in-house applications designed for company needs.- Debugged problems caused by hardware, operating systems software, application programs and network failures.- Program alarm systems and pair them with a cloud based central station and a SaaS application for ease of access for clients- Self-educated myself in powershell to automate health monitoring- Use Java to program custom applications/services to automate processes- Troubleshoot systems through remote software such as: TeamViewer, Splashtop, or BeyondTrust- Meet and train clients about their systems via Zoom, over phone, and through email- Schedule systems to be programmed through in-house ticketing system

Lenexa, Kansas, United States

Kansas City, Kansas Area

- Performed troubleshooting and diagnosis on malfunctioning equipment.- Maintained quality assurance and customer satisfaction objectives.- Inspected equipment to identify areas of wear or causes of malfunctions.- Observed equipment operation to diagnose and troubleshoot reported issues.- Applied critical thinking and research to address complex issues.- Maintained compliance with regulatory standards and safety requirements.- Tested components and systems to evaluate performance and identify concerns.- Addressed routine equipment maintenance according to established schedule.- Mentored junior technicians in maintenance, repair and reporting duties.- Managed maintenance activities, supervised staff and inspected equipment.

Junction City, Kansas, United States

- Skilled at working independently and collaboratively in a team environment.- Self-motivated, with a strong sense of personal responsibility.- Proven ability to learn quickly and adapt to new situations.- Worked effectively in fast-paced environments.- Managed time efficiently in order to complete all tasks within deadlines.- Demonstrated respect, friendliness and willingness to help wherever needed.- Excellent communication skills, both verbal and written.- Passionate about learning and committed to continual improvement.

Manhattan, Kansas, United States

- Communicated and responded effectively to customer concerns- Understood and operated database system equipment, including handheld terminals- Entered and processed information into a database system daily- Talked, listened, or signaled others to effectively exchange information to achieve precise teamwork- Ensured a safe and clean environment by maintaining safety standards set by OSHA- Processed information about shrinkage of product sold and reported to manager- Completed and maintained required paperwork, reports, and logs, such as Used Battery Shipping Logs, Customer Generated Used Oil Logs, Used Tire Disposal Logs, and Tire Tread Act documentation