Jake Andrea Email & Phone Number

As an analytical and results-driven Customer Success Manager with over 5 years of experience driving revenue growth, creating business opportunities, closing profitable deals, and building relationships, I excel at improving customer experiences and achieving positive business outcomes while ensuring client satisfaction.I am an analytical thinker who analyzes data to develop KPIs that track customer success and business performance. Leveraging strong business acumen, judgement, and problem-solving skills, I magnify business success by identifying the best solutions to issues.During my experience in customer-facing roles, I have collaborated with teams to improve processes that enhance workflow, efficiency, and productivity. Here are a few of my career accomplishments that I would like to highlight: Ranked #1 out of 20 inside sales representatives due to exceptional performance and leadership.  Recognized for sales achievements with a promotion to Global Account Manager at Lenovo after achieving 167% of sales quota in Q4 2019. Secured an RFP worth $40M annually for Pepsi’s business of 40,000 laptops at Lenovo.▶ MY PERSONALITY ATTRIBUTES----------------------------------------------------➼ My communication style with my team is very straightforward, candid, and respectful. ➼ I have an excellent ability to create strong relationships both with clients and colleagues. I can easily build rapport with people and am known for being a strong team player.➼ My peers would describe me as resourceful, focused, dependable, reliable, confident, and ambitious. My career success results from being hard-working, detail-oriented, flexible, and organized, which are among my greatest strengths.➼ Committed to continuous improvement, I am eager to learn to new skills.▶ AREAS OF EXPERTISE----------------------------------------------------Customer Success | Strategic Leadership | Account Management | Data Analysis | Process ImprovementOperations Management | Budget & Forecast Management | Cross-functional Collaboration | Project Management | Problem Solving | Client Relationship Management | Customer Satisfaction | Client Insights *You do not have to use the title Specialties as noted above. Other titles can be: Key Skills, Core Skills, Core Competencies, Areas of Expertise, Value Specialties, etc. Top 5 Skills: THESE ARE TO BE ENTERED IN THE SECTION AFTER YOUR ABOUT SUMMARY~~~~~~~~~~~~~~~~~~~~~~~~1. Customer Success2. Operations Management3. Client Relationship Management4. Project Management5. Data Analysis