Order To Cash Specialist
Current-Investigate and resolve questions related to Order to Cash functions.-Perform processes in the Order to Cash department including: Customer Service, Cash Application, Cash Balancing, Daily Aired TV Log Reconciliation, Billing, Customer Account Setup and Credit card processing.-Continually review the processes and workflow of all O2C services and provide recommendations as to the most efficient manner to accomplish these services.-Assist with centralizing and standardizing workflow processes.-Assist with establishing methodology to measure operational metrics and internal Service Level Agreements.-Assist with software upgrades, education of users and updating Standard Operating Procedures (SOPs) for new versions of software.-Coordinate O2C audit requests from internal and external auditors.