Jake Dean Email & Phone Number

Bethlehem, Pennsylvania, United States

Allentown, Pa

Lehigh Valley, Pa

Playing an active role in assisting inspections by ensuring adherence to company guidelines and quality standards, maintaining a 98% client retention rate, and achieving 28% client acquisition; Ensuring seamless operational workflow by training night manager to administer team members and monitor interactions with service providers in compliance with company policies; growing annual customer retention rate by 98%. Major Accomplishments: • Developed and diversified client relationships by enhancing sales calls, analyzing customer feedback, and devising potential add-on sales opportunities; leading to a 33% increase in profit from existing clients.• Drafted effective client services policies and guidelines by evaluating and examining procedures / initiating protocols based on best practices; resulting in a 50% decrease in customer service related complaints.

Bethlehem, Pa

Leading and governing customer service/account management for 65 area store locations by communicating with clients and discussing concerns with store managers; increasing 15% profits; Monitoring and administering facilities teams by defining budgeting hours, training employees, and processing disciplinary actions in accordance with company policy to boost employee morale as well as a 40% decrease in turnover; Overseeing incidents regarding work-related accidents by coordinating with the District Manager and human resources to resolve issues; leading to a 25% decrease in a number of filed grievances.

Tampa/St. Petersburg, Florida Area

● Managed strategic national vendors.● Managed the vendor relationship to deliver best value.● Hired vendors to manage large outsourcing programs.● Managed the clients on a store level, assisted the assigned Account Director as needed with corporate leaders. ● Negotiated contracts with selected vendors.● Performed research on industry best practices.● Executed vendor quality customer surveys and analyze results.● Created relationships across vendor accounts.

Clearwater, New Port Richey, Tampa, And Lakeland.

Independently managed all sales, customer service, general accounting, financial reporting, administrative, purchasing, inventory control and staffing functions for a privately owned Children's boutique store. • Instrumental in supporting the company’s rapid growth and expansion, including opening a new store.• Developed and implemented an entire administrative process and structure to professionalize the business, improve productivity and increase accountability.• Designed a more efficient and cost-effective product ordering and inventory management system.• Automated manual accounting and financial analysis/reporting functions with Excel spreadsheets and other PC-based tools.