Jake E. Email & Phone Number

Texas, United States

Mckinney, Texas, United States

Mckinney, Texas, United States

• Directly responsible for managing the day to day operations of a 25,000 square foot facility & 5,000 square foot facility• Directly supervise a part-time professional employee and 50 student employees across 2 facilities• Collaborate with facilities management and property management to ensure both facilities are operating efficiently and resolving all facility issues in a timely manner via maintenance or repairs

Dallas/Fort Worth Area

• Directly responsible for managing the day to day operations of a 25,000 square foot facility • Directly supervise at least 40 student employees including 12 student supervisors that are responsible for opening, closing, and weekends• Handle all administrative tasks of student employees, which includes hiring, training, evaluating, scheduling, payroll, and settling disciplinary issues• Check reservations on a daily basis to ensure set up and break down is effective for all events in the facility• Responsible for maintenance of the facility and all fitness equipment• Set up and break down for events such as Silent Disco, Homecoming dance, hiring expo, intramurals, club sports, • Manage inventory of camping equipment patrons can rent out for daily fees and follow up with patrons as needed• Manage inventory of equipment checked out to patrons and follow up with patrons in relation to issues with equipment damages/missing• Manage inventory & maintenance of all fitness equipment• Oversee sales for daily passes, camping equipment, group exercise passes, lockers and misc.• Handle all risk management issues, as well as conduct preventative maintenance checks• Implement risk management training and quizzes to ensure staff stay up to date on emergency scenarios• Handle all customer complaints and issues• Create checklists to assign tasks to employees to ensure cleanliness of the facilities • Conduct monthly student staff meetings to ensure consistency and keep staff up to date on any changes• Utilize Subitup, scheduling software, to ensure the facility is properly staffed on a daily basis• Attend weekly meetings with direct supervisor to communicate on business operations• Implement an IPad to track, maintain and analyze facility participation statistics for annual reports• Assist in the development of the overall student staff, as well as incorporate informal development with own student staff

Baltimore, Maryland Area

• Support the Assistant Director of Client Relations, Assistant Director of Fitness, & Coordinator of Fitness in all tasks as needed• Directly supervise 50 employees in Member Services and Fitness area; assist in the supervision of 150 employees overall• Ensure a safe and conducive facility for staff and all patrons. Maintain knowledge of facility rules, regulations, and policies of URecFit• Responsible for supervision of 32,000 square foot facility which consists of opening/closing facilities, first responder to emergencies, POS, and safety of the patrons• Utilize Fusion, which tracks sales, memberships, schedules, and participation stats• Operate front-line customer service which includes sales & cash handlings• Oversee membership services including towel service, lockers, guest logs, and facility usage counts• Provide tours of facilities to prospective students and members• Assist with planning and organizing of special events, all staff training sessions, and area specific staff trainings to new staff in patron or fitness area• Incorporate Baseline – Campus Labs to create surveys and assessments • Monitor all staff schedules through When to Work to ensure the proper positions are adequately covered• Act as back up area coverage in fitness area and member services area when part-time and student staff are unavailable• Attend bi-weekly professional staff meetings and weekly area meetings with direct supervisors• Aid in the organization, tracking, and reporting of all fitness related supplies and materials• Facilitate area-specific staff trainings to new staff in patron or fitness area• Track, maintain and analyze facility participation statistics for annual report• Compile and create monthly and quarterly reports• Utilize Club Vitals to efficiently track fitness equipment in need of maintenance• Oversee lost and found inventory filing found/lost items and completed forms ,and coordinating with police services on valuable items unclaimed

Burlington, Vermont Area

• Support the Associate Director of Operations in developing and managing all daily operations and services of the Informal Recreation program• Assume the administrative responsibility of over 100 facility student staff, which includes: fitness attendants, court monitors, office assistants, building supervisors, and lifeguards• Utilize Vermont Systems - RecTrac, a recreation software, to maintain building safety and security through use of biometric and card access at multiple patron check in areas• Contribute in the planning and coordination of all staff training sessions• Conduct end of semester performance evaluations on all student staff• Implement staff disciplinary procedures and conduct meetings when necessary• Create and maintain weekly staff schedules using an online scheduling software, When to Work, to ensure entire facility has coverage• Track, maintain and organize facility participation statistics for annual report• Assist with web page updates and design using Adobe software, Dreamweaver • Coordinate all fitness center maintenance including preventative, safety checks, and out of order issues• Manage inventory of equipment rental items and items for purchase• Implement duties for all student staff by utilizing, SharePoint, collaboration software• Responsible for overall appearance of fitness center which includes working with university maintenance and custodial when necessary• Developed and implemented semester risk management audits for all student employees• Attend and actively participate in a nationally acclaimed UVM Diversity Series to explore how diversity intersects in higher education• Serve on the Risk Management Committee which is charged with implementing best practices, policy development, program and facility audits, and accident follow up• Serve as a Campus Recreation Council Advisor to the student advisory committee and corroborate with UVM and outside organizations to incorporate community service opportunities

Richardson, Texas

• Support the evening manager with overseeing all programs, home varsity contests, and special events such as Scholar’s day, Career Fair, and Robotics• Collaborate with direct supervisors on the recruiting, training, hiring, scheduling, and evaluating over 70 student employees including building staff and lifeguards• Organize set-up and break-down for special events and home varsity contests• Conduct staff disciplinary meetings and appeals• Oversee inventory and maintenance of all facilities equipment• Act as the manager on duty when the facility manager is not present • Develop agenda and conduct monthly student building staff meetings • Serve as treasurer for Pro Rec and Student Advisory Club

Richardson, Texas

• Oversee a 100,000 square foot state of the art recreational facility, which includes safety and security of patrons• Oversee the control desk, which includes processing membership and locker sales• Perform daily tasks such as cleaning, light maintenance, and event set up• Provide general guidance to patrons including proper work out techniques and spotting• Assist with set-up for group exercise classes• Handled customer service complaints• Supervised up to seven building staff

Master Of Arts (M.A.), Interdisciplinary Studies W/ Business/Marketing Focus

Activities and Societies: Baseball

Bachelor Of Arts (B.A.), Interdisciplinary Studies W/ Business/Marketing Focus