Responsible for the digital assets of the The Lens, a social enterprise who provide facilitated workshops to those working in front-line services in the voluntary and public sectors in order to turn their ideas into real change and drive organisational innovation.Owner of the organisation’s digital learning and collaboration platform PRISM which is used to deliver the organisation’s mission at scale, and spread ideas and innovation across organisations, localities, and sectors.Creator and manager of the product roadmap and worked closely with the CEO and Director of Operations to shape the organisation’s digital strategy.Launched a digital space which showcases hundreds of ideas and connects like-minded individuals to generate new innovative thinking.Work closely with partners to develop technical and design enhancements to the PRISM platform based on user feedback.Co-designed an online and asynchronous version of the flagship in-person programme and implemented two successful online programmes for individuals across a variety of charities and public sector bodies.Designed comms campaigns and produced marketing videos and packs to successfully increase participation and engagement on PRISM.

Consulted on Plan International’s largest and most prominent transformation programme implementing a new global Enterprise Resource Planning System for offices across the entire organisation.Worked closely with the head of PMO and the programme manager to provide programme planning specialisms, produce a consolidated programme plan, and to implement a new planning methodology across 5 functions and over 20 workstreams.Advised on suitable project management tools for the organisation and migrated existing project plans onto a new platform.Designed governance processes and trained project managers to maintain control and reliability of plans.Defined a new dependency management process and worked with project teams to identify and map dependencies across the programme.Designed and developed automated reports and plan consolidations which were used by the programme manager to inform decision making.

Project lead for the Household Support Fund programme in Birmingham, delivering over £11 million in grants to over 60,000 households experiencing hardship across the cityManaging the coordination of an internal team and a network of over 400 voluntary sector organisations to ensure the fulfilment of funding targets despite challenging timeframesCreated and implemented a new programme strategy designed to increase social impactCo-wrote a successful 6-figure funding bid contract for a new, £4.5million iteration of the HSF programmeDesigned and developed highly complex monitoring and reconciliation systems to ensure project and financial controlMaintaining excellent working relationships with prominent voluntary sector organisations across the city through weekly strategic steering groups with programme leads, and operational meetings with hundreds of our partnersLine management of the project team, ensuring our staff are well-prepared and motivated in a challenging programmeWider contributions to the Grants Function through participation on grant assessment boards and grant programme design

Cofounder of a programme utilising employees who are between projects to conduct pro-bono change consultancy for charitiesCollaborated with charity partners to scope and document change projects including CRM system implementation, project management software implementation and process mappingOversaw programme management, ensuring projects were progressing and completed to a high standard despite high project team turnoverInitiated a second programme cycle supporting organisations responding to the Ukraine crisis

Designed and coordinated a programme pairing professional consultants with student teams undertaking charity consultancy projects via the CSRN organisationTrained and supported more than 100 consultants over 4 structured programme cycles to mentor student teams working on CSRN charity projectsShortlisted for a UK Company Culture award in the ‘Next Generation Initiative’ categoryParticipated as a project coach myself on 3 separate student projects delivering fundraising packs, CRM system recommendations report & implementation guides, website development, and finance strategy for UK and international charities

Appointed the CSR committee’s first volunteering lead, formalising and scaling the organisation’s volunteering offeringOversaw the transformation of volunteering at Grayce (500 employees) from an informal ad-hoc activity to a core part of the CSR committee’s strategy, achieving over 2000 volunteering hours from over 100 volunteers in the first yearCoordinated and monitored all volunteering initiatives in the organisationSet up regional chatrooms to enable employees to collaborate and organise more informal volunteering opportunities

Part of the core integration engineering team, running a programme of work which ensured new companies were successfully integrated into the Sportradar organisation following M&APrimary contributor to the re-design of the programme, driving efficiency and ensuring a methodological approach to future integrationsSystems & infrastructure delivery lead, responsible for network, collaboration tool, and IT process integrationsLead daily scrums and managed backlogs for the programme to ensure project control and drive progressHosted working groups across a wide range of global stakeholders, enabling collaboration despite challenging external factorsEnvisioned and developed a framework mapping organisation capability which could be applied to scope work and create project plans for future integrations Utilised Jira project management software to create project plans, Kanban boards, and Scrum boards to facilitate effective delivery of the programme

Responsible for two high-profile projects and contributor on others, across a companywide initiativeOwner and creator of the delivery plan and requirements catalogue, ensuring progress was properly tracked and tasks effectively distributed to the project teamPresented and facilitated regular working & steering groups with senior stakeholders, managing their expectations to ensure successful and collaborative deliverablesFirst point of contact for stakeholders, ensuring their requirements were translated to development and maintaining team cohesion in a project with high emphasis on end-user involvementManaged release of a new platform and change process for 100 internal stakeholdersSuccessful completion of a complex research project and contract tender report, resulting in the procurement of a 6-figure data contract

Responsible for two high-profile projects and contributor on others on a companywide programmeOwner and creator of the delivery plan and requirements catalogue, ensuring progress was properly tracked and tasks effectively distributed to the project teamPresented and facilitated regular working & steering groups with senior stakeholders, managing their expectations to ensure successful and collaborative deliverablesFirst point of contact for stakeholders, ensuring their requirements were translated to development and maintaining team cohesion in a project with high emphasis on end-user involvementOversaw the successful release of a new platform and change process for 100 internal stakeholdersSuccessful completion of a complex research project and contract tender report, resulting in the procurement of a 6-figure data contract

Played an integral part in the design and documentation of business processes associated with the departmentDeveloped several control and reconciliation mechanisms within the company, facilitating all financial control and debt management and removing reliance on third partiesEnsured incidents and errors, attributed to a young business with new processes, were resolved swiftlyLiaised with third party suppliers and partners to ensure clear and defined operational roles and strong relations for future workProduced financial control documentation to ensure accurate financial reporting, aiding the audit process

Managed procurement for a UK & Irish insurance-technology company. Gained experience in day-to-day operations whilst also contributing to a department-wide change projectAssisted with the shaping of future business processes after the integration of a company-wide accounting systemControlled all internal and external purchases for company operationsEnsured on-time deliveries of commercial products, developing organisational skills and maintaining good relations with suppliers