Jake Williams Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

I am a highly experienced Innovator in Product Management, and I provide collaborative services that help businesses bring their ideas to life. My extensive experience, coupled with my unwavering confidence, enables me to reimagine possibilities design, build, and launch initiatives that delight customers and drive growth. My recent initiatives are a testament to my expertise and capabilities, such as leading the building and implementing an Agile transformation operating model at BJC… Show more I am a highly experienced Innovator in Product Management, and I provide collaborative services that help businesses bring their ideas to life. My extensive experience, coupled with my unwavering confidence, enables me to reimagine possibilities design, build, and launch initiatives that delight customers and drive growth. My recent initiatives are a testament to my expertise and capabilities, such as leading the building and implementing an Agile transformation operating model at BJC Healthcare, specifically focusing on developing a more human-centric way of working. Similarly, I successfully guided an Agile transformation and culture shift towards becoming more Product-led at ACTERUS. At Equifax, I collaborated with Enterprise Architecture and Sale/Marketing to formulate an API marketplace strategy and Software as a Service (SaaS) components, which unlocked an untapped market for medium and small businesses (SMBs). Finally, I steered an Omni-channel channel solution architecture and Agile transformation at Ahold-Delhaize. So, you can rest assured that when you work with me, you are working with a confident and highly skilled Innovator who will help you achieve your goals. Show less

Greater Boston

As a Product Management Director, I streamlined the planning, road mapping, and feature prioritization. I led a group of innovative POs and PMs that owned the order management and fulfillment product offerings.Joined the company, we launched the world's first robotics Micro Fulfillment Center. During the first launch, I facilitated the organization of the development teams to launch within the budget and time constraints resulting in a round of Series A funding.Designed and launched an… Show more As a Product Management Director, I streamlined the planning, road mapping, and feature prioritization. I led a group of innovative POs and PMs that owned the order management and fulfillment product offerings.Joined the company, we launched the world's first robotics Micro Fulfillment Center. During the first launch, I facilitated the organization of the development teams to launch within the budget and time constraints resulting in a round of Series A funding.Designed and launched an eCommerce customer order fulfillment system where we fulfill orders on the same day for pickup and delivery.My key accomplishments include:• Designed a Software as a Service (SaaS) order execution platform that fulfilled customers' orders on the same day for pickup or delivery. • Optimized service offering by introducing innovations. • Expanded business coverage by launching the product in 12 locations worldwide. Show less

Greater Boston Area

As a Sr. Lead Product Manager of End-to-End Design & Performance, I owned the customer experience for fast and reliable deliveries.I played a vital role in improving the net promoter score (NPS) by 12%.To redefine the vision, ‘customer delivery promise’ on the website, I developed a supply chain and operations performance evaluation framework, order prioritization logic, and labor execution system, which reduced cost and enhanced the reliability and speed of the delivery network.My… Show more As a Sr. Lead Product Manager of End-to-End Design & Performance, I owned the customer experience for fast and reliable deliveries.I played a vital role in improving the net promoter score (NPS) by 12%.To redefine the vision, ‘customer delivery promise’ on the website, I developed a supply chain and operations performance evaluation framework, order prioritization logic, and labor execution system, which reduced cost and enhanced the reliability and speed of the delivery network.My key accomplishments include:• Optimized system functioning driving operational behaviors and processes, which increased speed and improved accuracy within large-item shipping network.• Enhanced operational capacity by introducing new functioning/ability to provide customers with a delivery experience of four days or less for ~60% of our large/bulky product offerings. Show less

Seattle, Washington

As a Sr. Program/Product Manager, I shaped business cases for 3-5+ year strategies across technology and teams as a Strategic Advisor by collaborating with cross-functional teams across Amazon Global Retail and supporting senior executive leadership. Gathered and analyzed data via coordination across a global range within retail organizations, delivering recommendations to senior executive leadership worldwide. Facilitated the design of solutions in collaboration with Enterprise Architecture… Show more As a Sr. Program/Product Manager, I shaped business cases for 3-5+ year strategies across technology and teams as a Strategic Advisor by collaborating with cross-functional teams across Amazon Global Retail and supporting senior executive leadership. Gathered and analyzed data via coordination across a global range within retail organizations, delivering recommendations to senior executive leadership worldwide. Facilitated the design of solutions in collaboration with Enterprise Architecture and defined and established the internal benchmarking methodologies, budgets, and roadmaps.Key Accomplishments:• Supported delivery of training, best practices, and shared opportunities through cross-functional collaboration. • Influenced informed decision-making with senior leadership by providing consultancy and reporting. Show less

Bentonville, Arkansas, United States

As a Sr. Product Manager, I implemented a platform containing a suite of capabilities that seamlessly infused insights across carts, categories, and customers for marketing, merchandising, pricing, and operations. My key accomplishments include:• Established solutions teams that Data Science and Engineering supported to create self-service software for customer decision trees, clustering, and customer measurement, which are infused into the day-to-day decision-making processes.Other… Show more As a Sr. Product Manager, I implemented a platform containing a suite of capabilities that seamlessly infused insights across carts, categories, and customers for marketing, merchandising, pricing, and operations. My key accomplishments include:• Established solutions teams that Data Science and Engineering supported to create self-service software for customer decision trees, clustering, and customer measurement, which are infused into the day-to-day decision-making processes.Other roles at Walmart also include:• Product Manager, Retail Testing – Global Consumer Insights & Analytics, Walmart• Sr. Manager – Category Development, Walmart• Project Manager – Fresh, Walmart Show less

United States

10 years in various roles in global logistics engineering, transportation, and operations.