Jake Jopling Email & Phone Number

Middlesbrough, Gb

My main responsibilities were:Define quarterly Talent development & acquisition strategy aligned with company mission, strategy & analysis of organisational needs.Design & implement comprehensive learning programs across several departments.Continuously check in with key stakeholders to ensure learning solutions are in line with current business & regulatory needs.Overhaul our Talent Acquisition process to ensure we are attracting and retaining the best talent.Assist with Talent Acquisition through screening calls & interviews where needed.Develop employees through a comprehensive Leadership Development programCultivate a culture of continuous learning, fostering employee development, and promoting professional growth.

My main responsibilities were:Define quarterly L&D strategy aligned with company mission, strategy & analysis of organisational needs.Design & implement comprehensive learning programs across our Customer Service & Sales teams.Continuously check in with key stakeholders to ensure learning solutions are in line with current business & regulatory needs.Designed a comprehensive Leadership Development program, intended to provide all new leaders with key management skills, including change management, project management & public speaking.Worked with the Early Careers Company to assist in the implementation of a Graduate Program into the business, allowing us to hire the best, fresh talent into the business and provide them with a comprehensive training platform.Cultivate a culture of continuous learning, fostering employee development, and promoting professional growth.

My main responsibilities were:• Designed full training programs with tailored relevance to new inductions, support staff & management, including the digitization & automation of the material and reporting.• Delivered training to over 800 staff in 2021, achieving a 100% accreditation pass rate and a 98% training net promoter score.• Led the onsite training program for a new satellite site in Birmingham with an annual revenue of £3.3mil.• Developed training packs for ongoing learning for existing staff and upskills across departments/roles.• Liaised with other departments and sites to understand best practice & gathering feedback on how to improve training.• Collated reported on training measurements to conduct Training Needs Analysis.• Review first six-week performance after training to understand post-training knowledge gaps & to feed back into training material.

My main responsibilities were:Managing a team of Quality AnalystsMonitoring KPIs & Metrics for the entire operationCollating daily reports for the head of operations & our clientsCreated an entire excel dashboard allowing easy access to employee performance & growthForecasted projections for KPIs

My responsibilities were:Dealing with customer complaints, either over the phone or via email.Ensuring all data was recorded accuratelyWorking with the customer to come to an agreeable resolution