Jake Justice

Jake Justice Email and Phone Number

Strategy and Operations Manager - DashPass @ DoorDash
Los Angeles, CA, US
Jake Justice's Location
Los Angeles, California, United States, United States
Jake Justice's Contact Details

Jake Justice personal email

n/a
About Jake Justice

I am passionate about solving challenging problems and driving significant impact for organizations. Currently, I’m a Strategy & Operations Manager at DoorDash, supporting the DashPass side of the business. Previously, I was a VP at Sparks & Honey, where I spearheaded a new Strategy & Analytic practice that blends traditional market and consumer research with AI-driven cultural trend prediction to outline futuristic scenarios for clients. Prior to joining sparks & honey, I worked on product innovation and consumer insight teams for HelloFresh and Vistaprint.

Jake Justice's Current Company Details
DoorDash

Doordash

View
Strategy and Operations Manager - DashPass
Los Angeles, CA, US
Website:
doordash.com
Employees:
70705
Jake Justice Work Experience Details
  • Doordash
    Strategy And Operations Manager - Dashpass
    Doordash
    Los Angeles, Ca, Us
  • Doordash
    Strategy & Operations Manager - Dashpass
    Doordash Jun 2024 - Present
    San Francisco, California, Us
  • University Of California, Berkeley, Haas School Of Business
    Mba Candidate At Berkeley Haas
    University Of California, Berkeley, Haas School Of Business Aug 2022 - May 2024
    Berkeley, Ca, Us
  • Alvarez & Marsal
    Engagement Manager
    Alvarez & Marsal Jun 2023 - Aug 2023
    New York, Ny, Us
  • Sparks & Honey
    Vp, Strategy & Analytics
    Sparks & Honey Aug 2021 - Jul 2022
    New York, Us
  • Sparks & Honey
    Director, Strategy & Analytics
    Sparks & Honey Dec 2019 - Jul 2021
    New York, Us
  • Sparks & Honey
    Associate Director, Strategy & Analytics
    Sparks & Honey Nov 2018 - Nov 2019
    New York, Us
  • Hellofresh
    Senior Associate, Product Innovation & Customer Analytics
    Hellofresh Sep 2017 - Oct 2018
    Berlin, Berlin, De
    • Partnered with key stakeholders (innovation, ops, marketing, etc.) to translate business objectives into research plans, execute the research plan using a variety of qualitative & quantitative methodologies, and communicate results to the relevant stakeholders• Ideated and tested new product concepts that will resonate with consumers to increase top line revenue and improve CLV. Effectively use Max-Diff scaling and conjoint analysis to identify priority concepts and optimal price points • Developed a model that links NPS to other business KPIs to understand key drivers and help predict future company performance• Managed an external vendor that developed a robust attitudinal segmentation tool to profile all current & prospective consumers• Conducted in-home ethnographies to better understand customer product interaction and identify customer pain points
  • Vistaprint
    Consumer & Product Insights Analyst
    Vistaprint Jan 2016 - Aug 2017
    Waltham, Ma, Us
    • Managed the Vistaprint post-fulfillment tracking study for 25+ countries collecting 40k responses monthly. Responsibilities range from questionnaire creation, survey fielding and testing, vendor management, analyzing results, and reporting results to stakeholders• Reported and presented monthly NPS scores and KPI’s to internal stakeholders (executive team, country leads, product owners)• Partnered with various business owners to conduct advanced ad-hoc analyses that span multiple business areas (brand, channels, product, pricing). Translate customer data into meaningful findings and actionable insights in an Agile work environment• Built impactful and user-friendly Tableau dashboards that enable stakeholders to easily visualize customer and transactional data• Worked closely with the BI team to migrate the team’s SQL queries & tables from SQL Server to Microsoft APS. Query survey and customer data via Microsoft SQL Server, Microsoft APS, or Hadoop/Hive depending on data location/structure • Created a quarterly diagnostic identifying product quality issues that enables the team to prioritize short and long-term solutions saving the organization over $5 million in annual credit spend • Conducted market sizing and customer segmentation studies to assess strategic areas of opportunity for the business
  • Applied Marketing Science
    Market Research Analyst
    Applied Marketing Science Jun 2014 - Dec 2015
    Burlington, Ma, Us
    • Produced reports and presentations for national and international clients in B2B, B2C, and Non-Profit industries linking statistical data to strategic solutions and recommendations. Presented project findings to clients in person or via teleconference• Managed large data sets in both MS Excel and SPSS formats to analyze data, extract consumer insights, discover irregularities or outliers in data, and perform quality checks to ensure the data is not tainted by fraud or computer error• Designed questionnaires, checking for suitable language, appropriate logic in the questionnaire design and overall survey flow. Performed quality tests to eliminate programming based errors in the survey• Worked closely with vendors on day-to-day coordination and execution of surveys for telephone, web, and mall intercept formats• Conducted one-on-one in-depth qualitative interviews and analyzed interview transcripts to extract customer wants and needs using Voice of the Customer (VOC) techniques• Moderated focus group exercises both online and in-person to successfully draw out valuable insights from target populations• Developed surveys and assisted with the creation of expert reports used for litigations support involving patent and trademark infringement, false and deceptive advertising, class action matters, market confusion, and antitrust issues• Partnered with an outside consultancy team to develop a new, custom software tool that reduced qualitative coding time by 60%
  • Protobrand
    Research Analyst Intern
    Protobrand Oct 2013 - May 2014
    Boston, Ma, Us
    • Developed surveys that investigate the subconscious motivations that impact consumer behavior utilizing projective techniques that combine qualitative and quantitative data for Fortune 100 brands • Researched consumer needs, competitor positioning, psychographic segmentation, satisfaction drivers, awareness, and brand characteristics. Tested new product concepts with focus groups and ethnographic interviews. • Created client presentations contextualizing emotion-rich data and presented the results to project managers and c-level executives• Formulated strategic and creative solutions by analyzing the branding and messaging strategies of Fortune 100 companies
  • Boston University
    Assistant Warehouse Manager
    Boston University May 2012 - May 2014
    Boston, Ma, Us
    • Managed a team of ten responsible for providing superior customer service to 11,000+ residents for the 2nd largest private university housing system in the U.S.• Coordinated logistics and executed delivery of large-scale replacement projects. Relocated inventory to a new 35,000 sq. ft. warehouse• Generated monthly inventory reports and assisted with reconciliation
  • Shade & Justice, Llc
    Legal Assistant
    Shade & Justice, Llc Jan 2010 - May 2014
    • Prepared motions, pleadings, letters of correspondence, and other legal documentation for civil and criminal proceedings• Managed general accounting functions involving invoicing, billing, and banking reconciliation• Performed legal research to obtain relevant statutory law and case law interpretations• Interviewed witnesses and transcribed audio and video police interviews of witnesses
  • Family Video
    Sales Associate
    Family Video May 2010 - Aug 2010
    Glenview, Il, Us
    • Supervised employees to complete tasks and achieve goals in the absence of store management• Reconciled daily customer receipts against inventory in company database to be cleared by accounting • Managed daily merchandising flexing and replenishment processes to match inventory with customer demand. Developed effective pricing strategies to reduce excess inventory. • Reported key operational and financial metrics to management, including daily revenue intake, cash deposits, and inventory reports

Jake Justice Skills

Marketing Strategy Spss Market Research Microsoft Office Data Analysis Qualitative Research Customer Insight Marketing Research Consumer Behavior Quantitative Research Tableau Strategy Project Management Sql Qlikview Leadership Public Speaking

Jake Justice Education Details

  • University Of California, Berkeley, Haas School Of Business
    University Of California, Berkeley, Haas School Of Business
    Master Of Business Administration - Mba
  • Boston University
    Boston University
    Psychology

Frequently Asked Questions about Jake Justice

What company does Jake Justice work for?

Jake Justice works for Doordash

What is Jake Justice's role at the current company?

Jake Justice's current role is Strategy and Operations Manager - DashPass.

What is Jake Justice's email address?

Jake Justice's email address is jj****@****inc.com

What is Jake Justice's direct phone number?

Jake Justice's direct phone number is +178168*****

What schools did Jake Justice attend?

Jake Justice attended University Of California, Berkeley, Haas School Of Business, Boston University.

What skills is Jake Justice known for?

Jake Justice has skills like Marketing Strategy, Spss, Market Research, Microsoft Office, Data Analysis, Qualitative Research, Customer Insight, Marketing Research, Consumer Behavior, Quantitative Research, Tableau, Strategy.

Who are Jake Justice's colleagues?

Jake Justice's colleagues are Cameron Boswell, Pinky Hall, Mayank Porwal, Patricia Kaufman, Jessica Mcelwee, Nipun Kant, Gigi Sandoval.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.