Jake Justice Email & Phone Number

Los Angeles, CA, US

San Francisco, California, US

Berkeley, CA, US

New York, NY, US

New York, US

New York, US

New York, US

Berlin, Berlin, DE

• Partnered with key stakeholders (innovation, ops, marketing, etc.) to translate business objectives into research plans, execute the research plan using a variety of qualitative & quantitative methodologies, and.
• Ideated and tested new product concepts that will resonate with consumers to increase top line revenue and improve CLV. Effectively use Max-Diff scaling and conjoint analysis to identify priority concepts and optimal.
• Developed a model that links NPS to other business KPIs to understand key drivers and help predict future company performance
• Managed an external vendor that developed a robust attitudinal segmentation tool to profile all current & prospective consumers
• Conducted in-home ethnographies to better understand customer product interaction and identify customer pain points

Waltham, MA, US

• Managed the Vistaprint post-fulfillment tracking study for 25+ countries collecting 40k responses monthly. Responsibilities range from questionnaire creation, survey fielding and testing, vendor management, analyzing.
• Reported and presented monthly NPS scores and KPI’s to internal stakeholders (executive team, country leads, product owners)
• Partnered with various business owners to conduct advanced ad-hoc analyses that span multiple business areas (brand, channels, product, pricing). Translate customer data into meaningful findings and actionable insights.
• Built impactful and user-friendly Tableau dashboards that enable stakeholders to easily visualize customer and transactional data
• Worked closely with the BI team to migrate the team’s SQL queries & tables from SQL Server to Microsoft APS. Query survey and customer data via Microsoft SQL Server, Microsoft APS, or Hadoop/Hive depending on data.
• Created a quarterly diagnostic identifying product quality issues that enables the team to prioritize short and long-term solutions saving the organization over $5 million in annual credit spend

Burlington, MA, US

• Produced reports and presentations for national and international clients in B2B, B2C, and Non-Profit industries linking statistical data to strategic solutions and recommendations. Presented project findings to.
• Managed large data sets in both MS Excel and SPSS formats to analyze data, extract consumer insights, discover irregularities or outliers in data, and perform quality checks to ensure the data is not tainted by fraud.
• Designed questionnaires, checking for suitable language, appropriate logic in the questionnaire design and overall survey flow. Performed quality tests to eliminate programming based errors in the survey
• Worked closely with vendors on day-to-day coordination and execution of surveys for telephone, web, and mall intercept formats
• Conducted one-on-one in-depth qualitative interviews and analyzed interview transcripts to extract customer wants and needs using Voice of the Customer (VOC) techniques
• Moderated focus group exercises both online and in-person to successfully draw out valuable insights from target populations

Boston, MA, US

• Developed surveys that investigate the subconscious motivations that impact consumer behavior utilizing projective techniques that combine qualitative and quantitative data for Fortune 100 brands
• Researched consumer needs, competitor positioning, psychographic segmentation, satisfaction drivers, awareness, and brand characteristics. Tested new product concepts with focus groups and ethnographic interviews.
• Created client presentations contextualizing emotion-rich data and presented the results to project managers and c-level executives
• Formulated strategic and creative solutions by analyzing the branding and messaging strategies of Fortune 100 companies

Boston, MA, US

• Managed a team of ten responsible for providing superior customer service to 11,000+ residents for the 2nd largest private university housing system in the U.S.
• Coordinated logistics and executed delivery of large-scale replacement projects. Relocated inventory to a new 35,000 sq. ft. warehouse
• Generated monthly inventory reports and assisted with reconciliation

• Prepared motions, pleadings, letters of correspondence, and other legal documentation for civil and criminal proceedings
• Managed general accounting functions involving invoicing, billing, and banking reconciliation
• Performed legal research to obtain relevant statutory law and case law interpretations
• Interviewed witnesses and transcribed audio and video police interviews of witnesses

Glenview, IL, US

• Supervised employees to complete tasks and achieve goals in the absence of store management
• Reconciled daily customer receipts against inventory in company database to be cleared by accounting
• Managed daily merchandising flexing and replenishment processes to match inventory with customer demand. Developed effective pricing strategies to reduce excess inventory.
• Reported key operational and financial metrics to management, including daily revenue intake, cash deposits, and inventory reports

Master Of Business Administration - Mba

Bachelor Of Arts (Ba), Psychology