Jake M. Email & Phone Number

Austin, TX, US

Austin, Texas, United States

My role handles the managed administration of all hardware and software enterprise resources. This involves maintaining networking architecture, employee hardware, and business application systems IAM as well as functionality support. I operate as the dedicated IT resource for the Austin Texas office and remote employee base.

Meta

• Lead a team of three L1 Application Support Analysts, tasked with maintaining 9 Enterprise Application platforms.
• Conducted 3rd party application reviews and allow listing, adhering to cybersecurity best practices.
• Implemented an automated system for capturing team metrics, significantly reducing time spent on task metricanalytics and utilized by C-Suite leaders.
• Developed the first automated triaging of tasks bot, enhancing efficiency in understanding helpdeskenvironments.
• Successfully completed backlog of 4,167 tasks utilizing triage automation tools, exceeding managementexpectations.
• Enhanced triaging practices through the development of an analytical system, improving documentation, andidentifying areas for process improvement.

Nebraska, United States

• Developed enterprise application solutions in alignment with cybersecurity and data security initiatives.
• Coordinated with multiple business teams to provide system solutions exceeding stakeholder expectations.
• Designed and implemented efficient training plans for various business areas.
• Agile project methodology. Key Accomplishments
• Reduced corrective action completion time to 4 hours through a custom HR application.
• Implemented a standardized dashboard model for tracking fixed assets, enhancing tracking capabilities.

Houston, Texas

• Managed endpoint management and security configuration of enterprise IT assets.
• Monitored endpoint tracking of enterprise mobile devices using MDM.
• Developed and implemented standardized policies/procedures for device security configuration.Key Accomplishments
• Utilized Microsoft Endpoint Management service to streamline device security.
• Developed a tracking system for monitoring shipping truck lifespan and location, enhancing logistical efficiency.