Jake Pascarella Email & Phone Number

Phoenix, AZ, US

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Indiana, Pennsylvania

• Managed, scheduled and held meetings with students entering the university that may require additional academic and personal guidance.
• Created and maintained relationships, offered programming for development, and ensured positive progression of students through the university system.

Indiana, PA

- Organized volunteer ushers for shows occurring in Fisher Auditorium in Indiana, Pennsylvania, for the Lively Arts organization on campus. Shows range from on-campus musical performances to touring Broadway organizations.- Coordinated roles of the volunteer ushers, resolved issues with seating and the audience, as well as recruiting and scheduling.

Indiana, Pennsylvania

• Answered helpdesk tickets under the supervision of IT professionals, and work over the phone and on-site with faculty and staff to resolve technology issues.
• Our department maintained the equipment of over 300 professors and thousands of computer systems, and are responsible for their upkeep and network security.
• Resolved technology issues ranging from hardware, software and operating system problems, as well as instructing users in regards to the systems
• Administrated network security permissions for faculty, assigned specific DHCP to machines, and solved problems relating to the IUP domain. - In addition to my role as an IT Support Technician, I worked as a Lead.

- Representative of the Management Information Systems major for the Eberly College of Business- Speak on a panel of 3-5 current IUP students about our experiences as incoming students to IUP- Discuss living styles, opportunities and benefits of becoming an IUP student- Speak to a crowd of over 50 high-school students and their parents, and field questions.

Greater Pittsburgh Area

- Assisted with the ongoing process of deploying Identity Based Network Services (IBNS) through the continually expanding UPMC health system- Documented network devices to help document all of the connected machines at a site, collaborate with onsite PC support to verify the device type and purpose, and then appropriately document them for profiling.

Pittsbugh, Pennsylvania

• Performed functions of a business analyst in an Agile work environment which provides health insurance software for millions of customers
• Worked directly between professional developers and HMHS clients to clearly communicate requirements and ensure an alignment of project goals
• Tested and verified functionality of submitted projects, used SQL queries of database to verify accuracy of systems,
• Acted as Scrum leader of internal team, coordinated meetings and reservations, ran and facilitated discussion between clients and developers
• Continued intern employment after summer period, working remotely from campus