Jake Pascarella Email & Phone Number

Phoenix, Az, Us

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Indiana, Pennsylvania

• Managed, scheduled and held meetings with students entering the university that may require additional academic and personal guidance.• Created and maintained relationships, offered programming for development, and ensured positive progression of students through the university system.

Indiana, Pa

- Organized volunteer ushers for shows occurring in Fisher Auditorium in Indiana, Pennsylvania, for the Lively Arts organization on campus. Shows range from on-campus musical performances to touring Broadway organizations.- Coordinated roles of the volunteer ushers, resolved issues with seating and the audience, as well as recruiting and scheduling students to fill the ushering positions. - Assisted director of the individual shows as well as the director of the Lively Arts to define what needs to be done, and where ushers should be stationed.

Indiana, Pennsylvania

• Answered helpdesk tickets under the supervision of IT professionals, and work over the phone and on-site with faculty and staff to resolve technology issues.• Our department maintained the equipment of over 300 professors and thousands of computer systems, and are responsible for their upkeep and network security.• Resolved technology issues ranging from hardware, software and operating system problems, as well as instructing users in regards to the systems• Administrated network security permissions for faculty, assigned specific DHCP to machines, and solved problems relating to the IUP domain. - In addition to my role as an IT Support Technician, I worked as a Lead Student in the office. I managed our helpdesk queue and assignments, and delegated tickets and tasks to other students in the office. I created training material to set a standard baseline of knowledge for new-hires, and I provided instruction and support to students throughout the semester, both in the office and when students are on-site and require further assistance. In addition, was responsible for corresponding with computer manufacturers for our machines in order to schedule warranty repairs.

- Representative of the Management Information Systems major for the Eberly College of Business- Speak on a panel of 3-5 current IUP students about our experiences as incoming students to IUP- Discuss living styles, opportunities and benefits of becoming an IUP student- Speak to a crowd of over 50 high-school students and their parents, and field questions from the audience- Provide business cards and contact information to students, in case they have any questions- Student deposits for enrollment into the Eberly College of Business have increased by 7.4% over the course of the last year

Greater Pittsburgh Area

- Assisted with the ongoing process of deploying Identity Based Network Services (IBNS) through the continually expanding UPMC health system- Documented network devices to help document all of the connected machines at a site, collaborate with onsite PC support to verify the device type and purpose, and then appropriately document them for profiling - Assisted with activating security enforcement on network devices, work with onsite technicians to ensure that no impact has been made to the connectivity of business-line devices- Collaborated and networked with other interns and professionals in the UPMC system to learn more about the company and future opportunities

Pittsbugh, Pennsylvania

• Performed functions of a business analyst in an Agile work environment which provides health insurance software for millions of customers• Worked directly between professional developers and HMHS clients to clearly communicate requirements and ensure an alignment of project goals• Tested and verified functionality of submitted projects, used SQL queries of database to verify accuracy of systems,• Acted as Scrum leader of internal team, coordinated meetings and reservations, ran and facilitated discussion between clients and developers• Continued intern employment after summer period, working remotely from campus