A skilled automation and CRM expert with a passion for optimising business operations and driving growth. Capable of designing, implementing, and managing end-to-end automation solutions for numerous processes. Well-versed in various CRM platforms, including Monday, Pipedrive, and HubSpot. Committed to delivering measurable results and exceeding client expectations. Additionally, I have Change Management experience, helping First Bus to carry out a national rollout of the platform EAM.