Jacob Samples Email & Phone Number

12010, Amsterdam, New York, United States

• Maintained accurate electronic health records for patients.
• Performed clerical / technical duties, associated coding processes and procedures.
• Responded to requests for patient information from authorized parties in a timely manner.
• Provided support to medical coding professionals by locating necessary documentation.

12010, Amsterdam, New York, United States

• Assisted the Clinic Director with meeting the strict NCQA requirements by coordinating the use of several databases to track numerous facets of patient care.
• Utilized EMR software (Medent) as the system Administrator to maintain and track patient data, as well as provide proper security clearance for all staff.
• Managed incoming calls from patients, insurance companies, and other healthcare professionals.
• Coded Disease Management / Health Management formulas in MEDENT to produce reports which track various patient health measures, practice performance, and compliance with strict PCMH criteria
• Performed routine clerical tasks such as typing, faxing, copying, and maintaining office supplies inventory.

Glenville, New York, United States

• Managed store organization, maintenance and purchasing functions.
• Managed inventory audits, financial reconciliations and sales reporting.
• Maintained high store standards in merchandising, security and visual presentation.
• Increased sales metrics and customer satisfaction ratings month to month since managing this store.
• Identified new opportunities to increase sales and achieve store targets.

12010, Amsterdam, New York, United States

• Completed first month as ASM with 0 alerts and over 110% to goal
• Developed and strengthened teams through thoughtful sales floor leadership and personnel management.
• Recaptured dissatisfied customer loyalty with successful complaint management and resolution.
• Consistently acquiring new product & service knowledge.

12010, Amsterdam, New York, United States

• Provided extraordinary customer service by using compassion to understand customers’ needs.
• Exceeded personal sales quota each month as an RSC, demonstrating strong sales and interpersonal skills.
• Developed a positive reputation with our customers by understanding their situation and finding a solution with integrity that worked best for them.

12078, Gloversville, New York, United States

• Oversee and manage overall workflow for COVID-19 Rapid Test Clinic.
• Coordinate with medical providers and testing staff to ensure proper procedures are being followed.
• Performed quality assurance of all patient data and results for daily reports sent to NYS Department of Health.
• Developed standard operating procedures for all administrative employees.

12010, Amsterdam, New York, United States

• Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution.
• Serve as point of contact for onsite escalated client service concerns while ensuring clients are scheduled properly and conflicts are resolved.
• Lead office from front desk, providing phone coverage and engaging with clients to deliver outstanding experience.
• Met and exceeded financial quotas and targets.

12205, Albany, New York, United States

• Provided administrative and clerical support to all services and programs offered.
• Coordinated exchange of medical records, appointment scheduling and other clerical & administrative tasks.

12095, Johnstown, New York, United States

• Coordinated efforts to transition from paper-based files to electronic health record systems.
• Facilitated initial implementation of MEDENT (EMR Software) in the Article 16 clinic and was instrumental in the centralization of several separate databases into one consolidated EMR system.
• Provided ongoing inter-departmental technical support and software administration.
• Coded numerous DM/HM formulas designed to track patient, provider and practice data in user- friendly interface.
• Initiated electronic interfacing between clinic and local hospitals and medical practices.
• Collaborated with several agency departments for optimization of MIPS scoring and reimbursement.

12025, Broadalbin, New York, United States

• Handled front desk responsibilities such as answering phones, greeting patients, and managing paperwork.
• Assisted clinicians with in-office procedures.
• Developed professional patient-communication skills.
• Learned how to utilize EMR and various digital databases.

Bachelor Of Arts - Ba, Public Health

Completing final 5 courses via online program by 2025.

High School Diploma, 4.0

Activities and Societies: National Honors Society.