Jake Surface Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

Denver, Colorado, United States

Work with executive team to implement SOPs and create more efficient processes. Manage a pipeline of over 100 leads. Providing exception customer service and client relations to our vendors and communities -Create SOPs-Manage a pipeline of 100+ leads with no CRM-Liaison between vendors and HOAs-Manage up to 30 projects at a time-Have closed 6 million in.

Golden, Colorado, United States

Worked closely with the executive team to create efficient processes as well as create a playbook for launching new markets. -Due Diligence inspections to ensure new properties meet operational standards-Launched 9 new markets in 90 days-Trained employees on operating procedures -Implemented new CRM and marketing strategies to max profits -Created staffing.

Denver, Colorado, United States

Operations Team LeadOversaw operations for 8 local managers, 100+ vendors, and 200+ vacation home national portfolio.Orchestrated quality control and metrics compliance across 12 different markets.Processed $30K+ in monthly vendor invoices, allocating expenses to related market accounts.Scaled business processes through implementing one-stop-shop model.

Austin, Texas

Regional Operations/Launch Manager 2019Operated 200+ hospitality units across 5 markets and 3 states; launched 60 new units within 2 months.Managed 15-person operations team, including hiring/training 3 employees and spearheading development of 5 local operations managers.Implemented a new CRM to streamline efficiency in guest services and operations.

Aspen/Austin

Field Operations Training Specialist 2018 – 2019Pioneered first-ever company training program, receiving promotion to corporate office in Austin, TX.Engineered and developed all new hire training and content utilized by 250+ employees across 40 markets; directly trained 150+ new hires.Improved Guest and Owner NPS within 2-4 weeks of new plan implementation.

Aspen, CO

Executed B2C sales and business development strategies for 75-100 high performing accounts.Increased new deposits by $300K+ while closing million-dollar mortgages on a daily basis.Provided personal financial counseling, assisted with lending services, and built relationships with new/existing customers; prepared credit and financial information to.

Aspen

Managed a branch of 350 carsResponsible for all customer satisfaction, car sales, upgrades.Top 5 in upgrades and sales quota quarterlyManaged a group of 10 employees that were responsible for branch operations and car cleanliness.Maintained above corporate average customer service scores

Glenwood Springs, CO

Awarded Top Salesman of the Month in September and October 2015, closing 30% of contracts and receiving perfect customer service ratings.Cultivated relationships with 30+ new customers to provide auto product, feature, and financial information; generated $50K+ in gross sales via trade-ins and new car sales.Qualified and contacted warm inbound internet.

Boulder, CO

Received Best Customer Service Rating in the state in January 2015 and Top Salesman in August 2014.Recognized in Colorado’s Top 20% in Sales within division throughout 2014-2015.Fostered relationships with major corporate accounts to gain and retain 85-100% referrals.Mentored and trained 10 employees at 5 office locations.