Work with executive team to implement SOPs and create more efficient processes. Manage a pipeline of over 100 leads. Providing exception customer service and client relations to our vendors and communities -Create SOPs-Manage a pipeline of 100+ leads with no CRM-Liaison between vendors and HOAs-Manage up to 30 projects at a time-Have closed 6 million in revenue YTD-Increased client retention rate by 10%

Worked closely with the executive team to create efficient processes as well as create a playbook for launching new markets. -Due Diligence inspections to ensure new properties meet operational standards-Launched 9 new markets in 90 days-Trained employees on operating procedures -Implemented new CRM and marketing strategies to max profits -Created staffing plans for 14 locations -Road Warrior mentality, 80% travel-Increases profit margins by 20% after 90 days

Operations Team LeadOversaw operations for 8 local managers, 100+ vendors, and 200+ vacation home national portfolio.Orchestrated quality control and metrics compliance across 12 different markets.Processed $30K+ in monthly vendor invoices, allocating expenses to related market accounts.Scaled business processes through implementing one-stop-shop model, reducing overhead by 50% while increasing Guest and Owner NPS by 10 points.Coached and trained 20+ vendors and managers to improve operational efficiency.

Regional Operations/Launch Manager 2019Operated 200+ hospitality units across 5 markets and 3 states; launched 60 new units within 2 months.Managed 15-person operations team, including hiring/training 3 employees and spearheading development of 5 local operations managers.Implemented a new CRM to streamline efficiency in guest services and operations departments; collaborated with technical developers to translate company use cases into fully functioning platform.Optimized operational and workflow standards, resulting in 0% employee turnover and NPS scores of 70+ nationwide.

Field Operations Training Specialist 2018 – 2019Pioneered first-ever company training program, receiving promotion to corporate office in Austin, TX.Engineered and developed all new hire training and content utilized by 250+ employees across 40 markets; directly trained 150+ new hires.Improved Guest and Owner NPS within 2-4 weeks of new plan implementation in underperforming markets.Field Operations Manager 2016 – 2018Directed and maintained 40-home portfolio valued at $30MM+; oversaw housekeeping, guest relations, and vendor operations.Supervised and mentored 2 full-time employees and 10 housekeepers in the Aspen, CO market.Revamped underperforming markets, raising Guest and Owner NPS to 50-70; improved cleaning ratings to 4- and 5-star average reviews across 80% of homes.

Executed B2C sales and business development strategies for 75-100 high performing accounts.Increased new deposits by $300K+ while closing million-dollar mortgages on a daily basis.Provided personal financial counseling, assisted with lending services, and built relationships with new/existing customers; prepared credit and financial information to streamline loan processing.Conducted 40+ cold calls and prospect inquiries per day to attract new customers and increase business.

Managed a branch of 350 carsResponsible for all customer satisfaction, car sales, upgrades.Top 5 in upgrades and sales quota quarterlyManaged a group of 10 employees that were responsible for branch operations and car cleanliness.Maintained above corporate average customer service scores

Awarded Top Salesman of the Month in September and October 2015, closing 30% of contracts and receiving perfect customer service ratings.Cultivated relationships with 30+ new customers to provide auto product, feature, and financial information; generated $50K+ in gross sales via trade-ins and new car sales.Qualified and contacted warm inbound internet leads regarding new and pre-owned vehicle availability and pricing.

Received Best Customer Service Rating in the state in January 2015 and Top Salesman in August 2014.Recognized in Colorado’s Top 20% in Sales within division throughout 2014-2015.Fostered relationships with major corporate accounts to gain and retain 85-100% referrals.Mentored and trained 10 employees at 5 office locations.