-Represent High Point University giving prospective students tours of campus, utilizing strong communication skills and knowledge of the University’s brand -Interact with families and students at open houses and admitted student events with up to 750 guests -Engage with multiple students and families of up to 16 guests at once in a fast-paced environment

• Recently promoted to conduct bartender duties due to demonstrated high level of service and responsibility• Work in variety of positions, including restaurant busser, food runner, barback, snack bar attendant• Selected to support private parties; oversee all aspects of event• Manage customer transactions; lead daily closing activities • Serve customers in bar and restaurant area in timely, friendly manner in fast-paced environment

Served as show intern host, representing the season’s intern group Answered approximately five caller phone calls per hour; handled live transfers to hosts for show Q&A Operated studio equipment and checked system parameters for optimal run Recorded voiceovers for news and weather for on-air content Taped pre-recordings of show hosts for upcoming show schedules Managed music fade-in/outs and microphone usage for hosts and guest speakers

Managed all aspects of customer relations to ensure a positive ensure a positive experienceTrained new staff on front-end operations, products and services, cash register and money management, and customer service skills Planned and handled set up and preparation of orders