Jacob Frederick Email & Phone Number

Tacoma, Wa, Us

Merced, California, United States

• Organized 30 infrastructure projects to provide new network connectivity and physical access control services to students, educators, and supporting MCOE staff.• Coordinate with vendors to procure quotes, arrange demos, and schedule service windows for maintenance, installations, and upcoming projects.• Maintain critical infrastructure equipment to prevent or resolve network outages and ensure high availability in school districts across Merced County. Critical equipment includes APC… Show more • Organized 30 infrastructure projects to provide new network connectivity and physical access control services to students, educators, and supporting MCOE staff.• Coordinate with vendors to procure quotes, arrange demos, and schedule service windows for maintenance, installations, and upcoming projects.• Maintain critical infrastructure equipment to prevent or resolve network outages and ensure high availability in school districts across Merced County. Critical equipment includes APC UPS, Cisco Switches, Access Points, Routers, HP and Dell Servers, and more.• Administer a total of 1,200 VoIP phones, voicemails, and automated attendants through Cisco Unified Call Manager and Cisco Unity Connection in a rapidly changing environment. Show less

Atwater, California, United States

• Overhauled the print server after it failed to recover from a previous backup. The new print server was operational within 2 days and a detailed user guide was distributed to assist staff members in reconnecting to their printers. Additional support was provided as needed.• Constructed a Windows Deployment Services (WDS) server and uploaded the created knowledge base articles to Microsoft Teams. Implementation reduced reimaging time by about 10 minutes.• Resolved an average of 40 work… Show more • Overhauled the print server after it failed to recover from a previous backup. The new print server was operational within 2 days and a detailed user guide was distributed to assist staff members in reconnecting to their printers. Additional support was provided as needed.• Constructed a Windows Deployment Services (WDS) server and uploaded the created knowledge base articles to Microsoft Teams. Implementation reduced reimaging time by about 10 minutes.• Resolved an average of 40 work orders a week stemming across 9 different schools. Tickets ranged from new Active Directory requests to troubleshooting the classroom AV or networking equipment. Show less

Merced, California, United States

• Supported 40 local small businesses ranging from healthcare offices to law firms through the TeamViewer remote desktop software and on-site visits to ensure 99% availability. Doubled as a computer repair shop for the local community.• Implemented the Freshdesk ticketing system into the standard operating procedures to digitize and streamline the tracking of tickets, work notes, and knowledge base articles.

Merced, California, United States

• Utilized PXE to backup and reimage 300 staff computers. Devices were rejoined to the domain using Active Directory and Group Policy to pull updates from Windows Server Update Services (WSUS).• Supervised 10 student technicians and served as a point of escalation for advanced tickets. Detailed work notes were documented within the ServiceNow ticketing system for future knowledge base use.

Merced, California Area

• Regulated 500 computer lab workstations using the Symantec Ghost and DeepFreeze endpoint management solutions to maintain network security and remotely preform quarterly maintenance. • Coached 20 student technicians on proper computer lab procedures using Confluence knowledge base articles. Updated articles monthly to ensure up to date information was distributed.

Merced, California Area

• Constituted as the initial point of contact for students and staff experiencing technological issues.• Troubleshooted student, staff, and faculty mobile devices (such as laptops, tablets, and phones) and applied problem-solving techniques to resolve any issue the user was facing.• Documented user issues within the Service Now ticketing system and noted the appropriate steps taken to resolve the problem.• Assisted students in the installation and use of Cisco AnyConnect VPN to… Show more • Constituted as the initial point of contact for students and staff experiencing technological issues.• Troubleshooted student, staff, and faculty mobile devices (such as laptops, tablets, and phones) and applied problem-solving techniques to resolve any issue the user was facing.• Documented user issues within the Service Now ticketing system and noted the appropriate steps taken to resolve the problem.• Assisted students in the installation and use of Cisco AnyConnect VPN to enable students to connect to the library databases from home Show less

Merced, California Area

• Established a repair center comprised of 10 student technicians to repair over 500 Chromebooks. Still operational today, this program provides an opportunity for high-school students to gain valuable IT work experience while lowering the district’s repair costs by 20%.