Jake Astle Email & Phone Number

Salt Lake City, UT, US

Lehi, Utah

*Lead a cross-functional team of Automation Engineers, Manual QA, and Technical Support Agents (TSE), driving key decisions in using tools like PyCharm and Postman for API testing, load testing, and ensuring high-quality software delivery.*Oversee the testing efforts in a fast-paced, continuous integration/continuous deployment (CI/CD) environment.

Lehi, Utah

* Built a high preforming Manual and Automation Engineer Team with over 5 year employee retention average*Built a Philippines Regression Team and evolved their jobs to include back up manual testing for the US Team* Developed a Technical Tier 2 Support team and implemented Technical support standards across the support organization*Created a Regression.

Provo, Utah Area

*Quality Assurance Engineer for a team*Oversaw quality for projects worked on*Created Test cases for regression team*Mentored new employees* Participated in the hiring of new employees* Set quality expectations for the team* Identified bugs and assigned priority of criticality*Pushed completed code to production

Salt Lake City, Utah

• Zero Defect standard used to test product
• Worked as a liaison between business team and development team, translated business specifications and requirements into functional test cases; worked closely with the development team on analysis & design to meet.
• Point of contact for Tier III Tech Support to provide recommendations, coaching, and support
• Participated in daily scrum meetings for Agile sprint. Worked on sprint planning by… Show more
• Participated in daily scrum meetings for Agile sprint. Worked on sprint planning by assigning and tracking scrum activities progress
• Use C# and Selenium in Visual Studio for developing tests on web applications

Lindon, Utah

• Successfully lead Alianza’s support team in managing the daily cases reported through the Alianza Case Management System, top performer in resolving daily cases, with an average resolution time of less than an hour for.
• Built strong relationships with Alianza’s clients, through proven record of knowing Alianza’s systems, having a strong understanding of VoIP, VoIP products, and strong problem solving… Show more
• Built strong relationships with Alianza’s clients, through proven record of knowing Alianza’s systems, having a strong understanding of VoIP, VoIP products, and strong problem solving skills, resulting in prompt.
• Assisted in certifying new Analog Telephone Adaptors (ATA) for customers to use on the Alianza Platform
• Proactively used Wireshark, SOAP, Rest, SSH to gather information to identify customer related issues and then use the gathered information to provide the troubleshooting steps to the customer to resolve the issue
• Created the company guidelines for “Alianza Knowledge Articles”, which included they type of article, the description, how to identify/duplicate, and how to resolve, if applicable, which resulted in less cases.

Provo, Utah Area

• Aided in creating a tracking system to reduce the unauthorized sale of Nu Skin products through inappropriate sales channels, which created a quarterly savings of $125,000
• Assisted with the implementation of a fraud reduction program, which resulted in saving Nu Skin $500,000 in 2010
• Managed an average weekly load of 50 compliance cases, through contacting individual distributors, working through the compliance issue, acting as a liaison for the distributor and Nu Skins employees… Show more
• Managed an average weekly load of 50 compliance cases, through contacting individual distributors, working through the compliance issue, acting as a liaison for the distributor and Nu Skins employees, and implementing.
• Lead training with Nu Skin distributors on how to appropriately conduct their Nu Skin business, which resulted in a reduction of distributor sales infractions.
• Hosted training sessions with various employees about distributor policies, the sanction process, and how to educate their clients to resolve contractual fractions resulting in a reduction of employee questions and a.

Lehi, Utah

• Managed all digital media related cases reported in XanGo’s case tracking system and through internal emails by identifying the issue, contacting the individual the complaint was against, and resolving the compliant.
• Performed daily audit of search engines (Google, Yahoo, Bing) for websites that were not consistent with XanGo’s policy, contacted the owners of these websites, and worked with website owners to… Show more
• Performed daily audit of search engines (Google, Yahoo, Bing) for websites that were not consistent with XanGo’s policy, contacted the owners of these websites, and worked with website owners to resolve their website.
• Established agreement an agreement with eBay through its VeRO program to remove auctions that infringed on the company’s Trademarks and then managed the relationship to have the infringing auctions removed from eBay
• Became an expert in XanGo’s distributor policy, FTC/FDA rules in relationship to Direct Sale advertising, and identifying website owners
• Provided regular education to XanGo’s distributor’s through letters and phone conversations about XanGo’s Distributor Policy, and worked to resolve distributor concerns to ensure continual success of the sale of XanGo.

Orem, Utah

• Built positive relationships with customers to aid in ensuring customer loyalty
• Managed 15-20 employees daily to ensure efficient and effective nightly store closing
• Oversaw the hiring, scheduling, and training of Courtesy Clerks and Fuel Center employees
• Created an in store training course for newly hired courtesy clerks, which included how to properly bag groceries, how to interact with customers, and the daily job expectations
• Conducted daily audits of cashiers… Show more
• Conducted daily audits of cashiers transactions and then used the data to identify weakness and provide focus training, which resulted in fewer casher errors and faster checkout times