Jake Hebert Email & Phone Number

• Proficient in SQL, utilizing SQL Server Management Studio (SSMS) for data analysis, query optimization, and data integrity to ensure seamless software implementations.• Skilled in JIRA for creating detailed feature requests and capturing current bugs effectively.• Experienced in using Smartsheet for tracking workloads and managing project tasks efficiently.• Collaborated effectively with cross-functional teams, including Forms and Reports Teams, Development Teams, and Conversion Teams, all while maintaining comprehensive documentation.• Regularly maintained and updated client software, ensuring clients benefited from the latest enhancements, and documented these updates to keep clients informed and up-to-date, including SSRS reports.• Utilized SQL optimization techniques within SSMS to enhance database performance, leading to efficient software operations, and documented best practices for future reference.

Houma, Louisiana, United States

• Led software optimization efforts, utilizing agile methodologies to resolve bottlenecks in collaboration with developers.• Managed full system development life cycles, from requirement analysis to implementation, using Microsoft Office tools.• Customized software solutions through client needs analysis, fostering lasting client relationships.• Conducted comprehensive in-person and virtual training sessions (Microsoft Teams, Zoom) for staff, ensuring software launch success.• Demonstrated expertise in JIRA/Atlassian, creating streamlined internal process documentation.