Jacob Biggar Email & Phone Number

• Supported business and digital systems gap analysis to make process improvements that help drive efficiency throughout the WGL Energy organization.• Supported development work on various platforms such as Salesforce, Oracle, Tableau, DocuCollab, as well as custom and legacy systems.• Supported current and new projects in various phases of the software development life cycle such as planning, analysis, procurement, requirements, design, testing and implementation efforts of technology projects.• Made recommendations for process improvement based on observations, industry standards, and best practices.• Identified and escalated technical, client service, and risk issues so that various projects remain within scope, on schedule and within budget.• Provided process documentation and training as needed.• Supported data management across various platforms, including data cleanup.

Washington Dc-Baltimore Area

• Contributed to a Digital Transformation team to help ensure client compliance with newindustry standards for areas such as data security and user identity.• Reviewed client process documentation and translated it into Business Process Mapping(BPM) workflows, showcasing problem-solving skills and curiosity for process improvement and automation.• Created work products, deliverables, and status updates for client consumption, highlighting apassion for helping people through technology.• Conducted primary research to identify market and industry trends for ERM software,showcasing a passion for technology and excitement for constant innovation.• Facilitated stakeholder sessions to further understand client needs and challenges.• Provided analyst level PMO support to ensure smooth project delivery including trackingrisks/dependencies, documenting meeting minutes, and handling MS Project plan for ERM.

• Exceeded majority sales quota between 133% to 166% every month after being tenured.• Presided over entire NYC and CT territories, NYC being one the company’s top 3 largest markets.• Least-tenured INR to be selected for INR Council to discuss and converse any developments the team was facing with upper management.• Responsible for completing entire sales cycle regularly with new prospect accounts.• Due to high performance, selected to be in first group to sell new product that encapsulated the new company-wide go-to-market strategy.• Utilized Salesforce and Geopointe daily to log and track relevant consumer reports.

Greater Nashville Area, Tn

- Campaign Management- Content Creation and Publishing Cycle- Analytics and Goal Completion- Developed and Managed Email Campaign- Building Audience and Customer Engagement

James Madison University

● Coordinated social events and gatherings with other Greek and non-Greek organizations ● Gave weekly chapter presentations on upcoming social events and informational discussions ● Coordinated with my committee to set up events as effective and efficiently as possible

James Madison University

● Communicated the current events of the fraternity to alumni members● Drafted and produced informational newsletters for alumni

Fredericksburg, Va

● Sold a multitude of insurance products to both individuals and families ● Coordinated with other insurance agents on potential sales, conflicts regarding scheduling, and customer concerns ● Learned tips from experienced salesmen regarding how to sell and market products

Fredericksburg, Virginia

● Delivered exceptional, friendly, and fast service to customers● Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests

Fredericksburg, Virginia