Vendor and Client Management: Managed external vendor and client relationships, achieving a 100% satisfaction rate and ensuring timely service delivery.Operational Efficiency & Compliance: Led ATC team certification and surveillance, improving compliance and safety by 15%. Implemented process enhancements that boosted safety and efficiency by 40%, maintaining strict adherence to regulatory standardsTraining & Development: Created and delivered training programs for new and existing team members, improving competency and productivity by 15%. Developed materials and led sessions to elevate team performanceCompliance Audits: Conducted comprehensive audits and evaluations of ATC procedures and practices, identifying areas for improvement and ensuring adherence to national and international regulations

SCRUM Master: Led agile ceremonies and coached best practices, boosting team efficiency by 20%Team Management: Oversaw flagship feature development, driving a 12% quarterly increase in active usersAccelerated Certification: Achieved ONC Health IT certification 6 months early, ensuring a smooth product launchAdvanced Interoperability: Implemented HL7, CDA, and IHE standards, increasing CCDA output 20x and enabling seamless data exchangeCustomer-Centric Solutions: Developed 200+ clinical decision alerts, enhancing satisfaction scores by 15% and onboarding success by 10%Data-Driven Decision Making: Utilized analytics to tackle provider non-compliance, improving targeted areas by 60%Risk Management: Reduced delays and cost overruns by 30% through proactive risk management and contingency planningRegulatory Advocacy: Challenged federal policies on data downloads to non-HIPAA-compliant devices, safeguarding customer and company interestsCross-Functional Collaboration: Boosted bug resolution by 80% through improved teamwork across engineering, product, and supportIndustry Leadership: Represented Practice Fusion in EHR industry workgroups, shaping regulatory policies and enhancing company presenceComprehensive Documentation: Created 50+ wiki guides and 1200 user stories, ensuring clear communication and 100% complianceInnovation and Process Improvement: Led a team to craft 2,300+ public comments, boosting Practice Fusion’s regulatory influenceFinancial Management: Cut cloud infrastructure costs by 10% and operational expenses by 15% through efficient server call managementStrategic Planning: Secured Electronic Prescribing of Controlled Substances (ECPS) certification, aligning with business goals and increasing market share by 18% within a yearTechnical Proficiency: Developed a compliance automation tool, reducing manual oversight by 40% and ensuring full regulatory adherence

Customer Engagement: Delivered exceptional customer service and personalized solutions, resulting in an increase in customer satisfaction scores and enhancing brand loyaltySales Performance: Consistently exceeded sales targets by an average of 25% through effective product demonstrations, upselling strategies, and identifying customer needsTeam Leadership: Trained and mentored new employees, fostering a collaborative team environment and improving overall store performance and employee retentionProduct Knowledge: Maintained in-depth knowledge of Apple products and services, enabling accurate troubleshooting and effective problem resolution, which contributed to a 30% decrease in customer return rates

Member of the busiest Air Traffic Control team in the world responsible for safe and expeditious handling of 875K aircraft movements per year

Responsible for all ATC operations within 5NM of airport

Monitored air traffic control (ATC) and aviation regulations to ensure Travis Air Force Base was compliant with local and Federal ATC regulations Worked with surrounding air traffic control facilities and Pilot Associations to implement technology and establish regulation to automate coordination of the transfer of control and responsibility of an arrival/departure/transitioning aircraft through ATC airspaces to increase efficiency and alleviate reliance of human inputAuthored ATC phraseology and regulations to facilitate military heavy class aircraft pilot training for tactical arrivals and departures