Jake Wilson Email & Phone Number

Metro Jacksonville

Jacksonville, Florida

Operation New Uniform (ONU) is a nonprofit organization that provides career skills training to veterans, and upon their graduation leverages contacts in the business community to help them find careers.Key Achievements:• Managed transition services, resume writing, counseling, and career placement for 290 alumni.• Networked with decision makers and hiring managers to facilitate veteran career placement.• Developed relationships with businesses and Veteran Service Organizations to organize career events.• Maintained a 97% success rate in obtaining careers for veterans within three months of graduation. • Created the ONU Alumni Resources Group to disseminate opportunities and resources to alumni.• Directed veterans to external Veteran Service Organizations to provide services outside of ONU.• Tracked and evaluated quantifiable measures of success, and reported to board members.• Maintained accurate and detailed records of all alumni and partner contact through Salesforce CRM.

Jacksonville, Fl

Jacksonville, Florida Area

The Regional Transportation Management Center (RTMC) is the central facility for the management of Intelligent Transportation Systems devices, incident response, emergency management, and law enforcement agency coordination for the 18 counties comprising FDOT District 2. Key Achievements:• Directed operations of the RTMC and 32 employees, providing guidance on procedures and incidents.• Controlled over $80M in Intelligent Transportation Systems (ITS) hardware and program assets.• Briefed FDOT Executives and stakeholders on the status of significant events occurring in District 2.• Coordinated incident and disaster response plans with government and law enforcement agencies.• Oversaw the dissemination of real-time public information regarding traffic conditions and events.• Maintained training certifications for new and current employees with associated documentation. • Recruited, interviewed, hired, on boarded new candidates for current and future FDOT projects. • Developed seven training manuals and instructed new employees on practices and procedures. • Utilized event database to perform quality control checks, and review event management histories.

Orange Park, Fl

Revitalized a location slated for closure using innovative leadership, staff restructuring, strict adherence to inventory control, and implementation of customer service standards that produced positive revenue results. Key Achievements: • Restructured personnel to correct poor performance and restore a productive working environment.• Achieved an average monthly sales increase of 28.04%, despite poor economic conditions.• Established customer service guidelines, resulting in increased sales and customer satisfaction.• Traveled to multiple locations to provide training and support for new managers.• Instituted detailed inventory plans for area stores that reduced shrink, and minimized irregularities.

Jacksonville, Florida Area

The IT Asset Management Team was responsible for the purchasing, intake, shipment tracking, invoice processing and decommission of IT assets. The team engaged in vendor management, enterprise-level software license procurement, and instituting cost saving measures. Key Achievements:• Purchased software licenses, hardware and mobile devices for Enterprise Asset Management (EAM).• Utilized assets on hand prior to authorizing purchases, resulting in a cost savings of $54,159.• Maintained bench stock, prepared equipment for deployment, and tracked asset distribution.• Collaborated with PC techs and engineers to reconcile asset compatibility and cost effectiveness.• Adhered to Service Level Agreement (SLA) timelines within helpdesk ticketing system. • Compiled a weekly inventory of hardware, software, and mobile devices for 3,500 end users.

Fort Bragg, Nc/Bagram, Afghanistan

Psychological Operations (PSYOP) teams gather and utilize military intelligence, cultural expertise, and acquired language skills to influence adversarial foreign governments or actors that are in conflict with the United States.Key Achievements:• Analyzed target populations and individuals to determine their susceptibility to PSYOP products.• Facilitated contact with foreign national sources for ongoing assessment and intelligence collection. • Assisted in the planning and development of PSYOP campaigns and products.• Conducted daily briefings to update the chain of command on the status of operations.• Prepared print, radio broadcast, and multimedia products for dissemination in Afghanistan.• Supervised soldiers in strategic and operational environments as part of a PSYOP Detachment. • Maintained 100% accountability of classified documents, computer hardware and weapons systems.

Bachelor Of Business Administration - Bba, Human Resources Management And Services

Bachelor'S Degree, Criminal Justice/Homeland Security & Emergency Management

Certification, Persian Farsi

Psychological Operations Specialist Qualification Course

Education record

Education record