• Led multiple concurrent projects throughout the full lifecycle of the implementation• Proactively managed and resolved project risks by providing mitigation strategies and following procedures• Prioritized positive change management by leading live workflow sessions and creating thorough documentation

• Spent the first 3 months on the CS Support team, solving live tickets as well as clearing backlogged tickets• Assisted in training new Support & SDR team members during their onboarding• Target and qualified new business opportunities through outbound prospecting to build sales pipeline• Built brand awareness for C-Suites & Administrators of agencies in my territory

Consult and collaborate with businesses across Hamilton and the surrounding area. Using Audcomp’s industry-leading services as a tool, I empower businesses to operate confidently and more efficiently by providing tailored IT services. I focus on tailoring our Guarded, Backup and Managed Services to each individual company to cut rising IT costs and improve company productivity.

• Generated revenue by driving new business through season seat, and group sales• Routinely met and exceeded all sales targets ensuring continued growth for the organization• Coordinating the Ticats 50/50 Community Partnership Program• 2020 Sales Performance: 126% growth from 2019 new season seat sales

• First account executive to surpass both new and retention seat targets• Recognized as the highest group and flex pack revenue among all Account Executives• Executed largest group initiative with over 1000 tickets sold for the Hamilton Tiger-Cats annual Cheer Extravaganza requiring excellent organization skills and large-scale coordination• 2019 Sales Performance: - 144% of group sales target - 125% of new season seat sales target - 104% retention of season seat sales target - 122% of flex pack sales target - Highest graded Account Executive in 2019• 2018 Season Performance: - 166% of Group Sales Target - 117% of Flex Pack Sales Target - Highest graded Account Executive in 2018

• Managed nine stores while maximizing revenue through relationship building and time management• Implemented new initiatives on creative ways to showcase new product leading to increased sales

• Extended work experience as a retail merchandiser, working independently and responsible for keeping product organized and well-stocked. Extensive time management and organizational skills required to ensure stores received and stocked correct merchandise

• Led aggressive call-based sales activity contacting 3,500 clients and generating $94,000 during a twelve-week span honing sales capacity and influential communication• Recognized as the top salesperson of the week multiple times and 2nd place in the company-wide sales contest• Led all summer sales in donations raised for Tennis Canada's Tennis Matters program

• Led in planning and execution of marketing initiatives in the Hamilton community• Coordinated multiple promotion teams during the Ticats home games• Directed game day preparation for Marketing, Guest Experience, and Premium Services •Led Hiring process for the Ticats 2016 Activation Team

• Game Day Operations for the Men’s and Women’s 2015-16 hockey season • Created a successful OUA hockey experience• Led Game Day staff in pregame setup and post-game takedown of all sponsorship activation while coordinating fan engagement events during intermissions