Jake Eliserio Email & Phone Number

Pasig, National Capital Region, Philippines

The Provider Enrollment Lead is responsible for training and overseeing offshore team members, assisting the manager in credentialing new and established healthcare providers, and ensuring adherence to departmental policies and procedures. ResponsibilitiesAssist in resolving issues related to the provider education process, including application completion and submissionAid in collecting, updating, and maintaining necessary provider information and documentationSupport the completion of enrollment follow-ups by clients and payers within specified parametersEnsure timely and thorough completion of both initial and recredentialing applicationsHelp verify provider and group information with insurance companiesFacilitate the organization of information for the enrollment and termination of all providers, and communicate with the team and clients as neededCollaborate with the manager and monitor work queues, smart feeds, and other reports, identifying areas for improvementSchedule and conduct training activities for the onshore and offshore team related to enrollment follow-upsDocument and record training sessions for future referenceProvide timely feedback to offshore provider enrollment staff regarding QA processes and resultsIdentify challenges faced by offshore and offer guidance when needed

Taguig, National Capital Region, Philippines

A management trainee works under the supervision of managers and executives in organizations. Their goal is to acquire all essential knowledge to become future managers, often in particular fields, such as marketing, sales, or operations.Responsibilities Supervising and monitoring the staff members. Helping Managers in completing day-to-day activities. Writing and analyzing the daily report. Understanding the company’s policies and protocols. Participating in training, workshops, and meetings. Performing administrative duties as and when required. Planning the work output with the Manager for the organization. Keeping a track of the organizational revenue and loss. Traveling to various offices of the company as and when needed. Implementing new policies along with the Manager. Adhering to guidelines for writing formal training programs. Providing support to various departments of the organization. Maintaining a positive working environment for the employees. Complying with the company’s rules and regulations.

Taguig, National Capital Region, Philippines

Operations - Enrollment Voice (athenahealth)Acts as subject matter expert in multiple lines of businessWorks closely with assigned Global Training Manager and the Tiger Team as a member of launch teams for new or expanding projectsFacilitates classroom training to teach program product knowledge, call handling skills, customer service/sales skills and program process and proceduresProvides research and assists Training Design Staff in development of training materials and products as requestedGathers documents and distributes clear information from updates received by corporate training and the clientAttends regular Training and Quality meetings, responds to emails and phone calls to insure all program information is up to date and documentedExecutes all duties and responsibilities routinely required of the TrainerMonitors agent calls and agent performance to identify training gaps.Coordinates efforts with the Quality Team to assist in the quality improvement process of the agentsParticipates in calibration meetings with the Client, QA and Results management team to ensure information being trained is up-to-dateMaintains class attendance and performance records of agents in trainingCompletes Results required Training forms (Class roster, training logs and other forms as determined on the program)Finds new ways to be more effective in the delivery of the training to the agents. Learn new techniques to improve classroom facilitation skills.Completes observations in coordination with Training Manager

Taguig

Operations - Enrollment Voice (athenahealth)As Senior Client Partner for Enrollment Services, we enable practices to get enrolled for the services they provide by ensuring that payers have the data they need to process claims for the services you provide. We constantly monitor the payers to ensure applications are received and processed on time.The process involves the following steps:Verification of provider information. Contact payers to determine if they have the correct provider information on file before we submit claimsUpdating practice’s Pay-to address. Validate and update the provider's pay-to address or the billing addressEnrolling for electronic transactions. Our team can enroll providers for four types of electronic transactions:Electronic Data Interchange (EDI)Electronic Remittance Advice (ERA)Electronic Fund Transfer (EFT) andCSIMonitoring process. A group of highly skilled team members trained to perform research and analysis on the possible processor functionality gaps.

Taguig

Reports Analyst (MIS)Provides Management support by way of statistical analysis, quantitative aptitude, and interpretation of significant workforce data or information utilizing data-located methodologies/technology and analytical tools;» Designs, builds and monitors talent analytics, dashboards and key metrics; establish a forecasting platform by collecting and analyzing employee data;» Prepares standard/ad-hoc reports and templates and initiate/explore ways to develop, standardize, optimize, and simply existing reports for key metrics;

Taguig

Makati

As Customer Service Representative, we provide relevant and good satisfaction for the customers and answering customer related questions.