Jake Favell Email & Phone Number

Marlow, Buckinghamshire, United Kingdom

• Worked across multiple teams at the same time on different projects ensuring project deadlines are met.• Facilitated demonstrations of testing completed to the designated Business Analyst for the project ensuring the testing completed meets the standards of clients.• Carried out update releases for clients ensuring the release notes are clear and concise so clients know and understand what the latest version includes.• Carried out cross browser testing on bugs to ensure bug fixes were fixed to suit all customer needs ensuring customers are informed of updates on bugs.• Created numerous test plans for regression testing across various areas of the system.• Carried out testing on 3rd party solutions with links to the company’s solution.• Worked in an Agile Scrum/Kanban process providing updates in various scrum meetings.

• Assisted in the creation of the St Andrew’s test team with creation of testing documentation ranging from Test Strategies, Test Plan templates, Test Script templates, and defect log templates.• Investigated the use of testing tools to use in the team facilitating meetings with third party suppliers to understand what tool suited St Andrew’s best.• Delivered workshops to key business leads and SME’s to provide them a clear understanding of what testing is and how it will impact their professional lives.• Lead the UAT of a key SAP implementation taking control of daily stats, defect logging, and defect management with third party suppliers.• Scenario and script creation working closely with the assigned business analyst to determine the scope and content of the documents are accurate.

Northampton, United Kingdom

• Achieved a foundation level ISTQB qualification after only 6 months in the test practice.• Created a guide to each business area impacted to a project to understand processes currently in place and systems used.• From this a further guide was created to establish an understanding of each area for other testers in the team.• Facilitated overviews of test results to essential stakeholders for approval ready for live implementations.• Managed overviews and training sessions to stakeholders to establish changes introduced to the business were understood.• Facilitating defect calls with technical teams to discuss any risk cause analysis to ensure a defect resolution can be established.• Worked with various members of project team to support and understand various roles within the project team to utilise my time and resources to ensure all deadlines were met.• Controlled an essential testing phase in a project by establishing links with key technical stakeholders to achieve an understanding of the solution being tested and once this was determined data was created to suit a full testing cycle accordingly to suit the business needs as well keeping the team informed of progress with daily calls to discuss progress and challenges.• Liaised with all stakeholders both internally and externally to communicate thoughts of problems encountered and to discuss progress to ensure all parties had a clear message communicated to them.

Northampton, United Kingdom

• Organised the requirements set by a fraud prevention service during a yearly audit to ensure the standards set were being met. On the day of the audit time was spent with the auditor to walkthrough the findings• Developed numerous process changes and procedures to be used by members of the operations team, following the process changes training was also delivered.• Balanced workloads with all portfolios by utilising the members of team available and current workloads to ensure all service levels were met.• Investigated potentially fraudulent applications by utilising data on the application and data retrieved from a third party to determine the legitimacy of an application.• Trained all new members of the team.• Created a guide on all knowledge picked up in the role to be used by existing and new members of the team so all knowledge could be picked up on systems used in all processes.