Jake Mahon Email & Phone Number

Portland, ME, US

Frisco, Texas, US

Manage the self-service user experience of 10k+ customers and partnersRun the onboarding, upskilling, and cross-training program for a global org of 100+ support staffOwn the tools and SOPs to eliminate invalid support escalations

Ann Arbor, MI, US

Managed an $8+ million marketing budget for six product lines formerly under IBM Watson HealthPresented at executive altitudes on department progress and outcomesMaintained year-over-year performance with a significantly leaner team by aligning all reporting and incentives directly with 3-year business plansAccelerated monthly budget close and campaign.

Boston, Massachusetts, US

Owned and executed internal GTM enablement strategies for 100+ team members across 11 global customer ops teamsRan a modernization program of 3-5 simultaneous projects to achieve department key resultsLed senior staff meetings of 7 directors and senior managers to plan and review goals and projectsDrove organizational coherence and transparency with.

Boston, Massachusetts, US

Designed and delivered interactive training using educational principles such as Bloom's taxonomy and Vygotsky scaffoldingReduced new hire time to proficiency by 30 days by re-organizing and redeveloping onboarding using a learning management system (LMS)Transformed my team's efficiency and velocity by coaching them on agile, scrum, and Kanban

Organized design, legal, marketing, and manufacturing teams to deliver a completely novel product to marketReached 1 million views on TikTok in 2 monthsRan a fully funded Kickstarter campaign

Chatham, ON, CA

Edited more than 2 million words (400+ orders) and communicated with researchers, students, job-seekers, businesspeople, etc., to accomplish their goalsEarned a happy 4.5/5 customer rating for responsive written communication, customer support, time management, and problem solving

Spearheaded social-emotional learning curriculum design in collaboration with a team of teachersProblem-solved low student engagement by pioneering classroom management gamificationTaught history, grammar, composition, and literature courses to English-language learners grades 7–12Taught philosophy, religion, and public speaking electives