Training Store Manager
Kansas City, Kansas
Overview•Reports to DSM for store responsibilities •Maintains dual responsibility of Manager and Trainer: 35% Manager, 65% Trainer•Coordinates training of management and leadership skills and is primary instructor (as well as having flexibility to utilize all available resources - i.e.RLPR for presenting program materials)•Being accountable for the total operation of the store•Providing input into the placement of the Assistant Store Manager by giving the necessary information to the Recruiter, DSM and RM•Ensuring that the new Assistant Manager is certified in all Basic Operational Skills•Reviewing all program materials and guidelines•Being accountable for ensuring that current materials are being utilized•Attending training seminars to o Develop/share training techniqueso Receive new ideas and technologies in training•Aiding in the training process for new programs/roll-outs•Conducting interviews and making hiring recommendations to the DSM and Recruiter as needed•Monitoring the progress of the Assistant Manager, through Phase I, and reacting to issues where necessary•Monitor and follow-up on Phase II/III certifications with Store Managers/DMs as needed•Providing initial training and ongoing support to the Store Manager who delivers basic operational skills training (Phase I Train-the-Trainer)•Conducting and coordinating management and leadership skills training classes, based on local needs•Communicate details about classes via store-to-store email (i.e. location, pre-work, etc)•Providing remedial training for management and leadership skills as needed•Certifying the Assistant Manager in select management skills•Certifying the Store Manager in leadership skills•Acting as a mentor to the Assistant Manager and Store Manager•Communicating with Store Managers, DSMs, RM and the Training Department about training issues