Jake Hutton Email & Phone Number

California, United States

Fremont, California, Us

Fremont, California, Us

San Francisco, Ca, Us

• Defined and scoped an NLP project from the ground up• Built functionality consisting of keyword extraction, sentiment analysis, and NER• Utilized Python libraries: Pandas, Matplotlib, SpaCy, VADER, NLTK, and Scikit Learn• Improved F1 Score of NER model through annotation from 68 to 87• Participated in Technical Advisory calls with VP’s/C-suite from some of the leading AI companies in the world

San Francisco, California, Us

San Francisco, Ca, Us

Seattle, Wa, Us

Front line leader responsible for leading a 50-person operations team focused on the safe and efficient operation of the Shipping Dock of a customer fulfillment center.*Support all safety programs and OSHA compliance to provide a safe work environment for all associates.*Proactively identifying and leading process improvement initiatives focused solely on improving customer experience.*Focus on motivating, mentoring, and coaching team for optimal results.*Act as primary information source for team ensuring consistency and compliance of all policies.*Create and manage recognition and communication programs.Notable Achievements► Created cross functional training program to for all associates aimed at increasing bench strength of skill within workforce.► Created quality audit for department to be performed daily to make certain all customer orders were shipped on time.

Phoenix, Arizona, Us

Promoted from within to lead a team of Operations Supervisors, Route Supervisors, Dispatchers, Operations Clerks, Drivers and Helpers who are responsible for the route system for commercial, roll-off and residential customers throughout the business unit.*Lead a team of 3 Front-line supervisors to drive safety, customer service, and productivity metrics.*Implement tactical initiatives to drive functional excellence and budget achievement.*Focus on durability of operating unit through processes improvements.*Oversee all matters related to collections and safety/accident prevention to ensure compliance and drive results.Notable Achievements► Eliminated a collection route to improve efficiency which resulted in an 8 hour reduction per operating day.

Phoenix, Arizona, Us

Selected to lead a team of 25 commercial drivers to achieve and exceed safety, customer experience, and performance goals.*Actively participate in the strengthening of a safety culture that encourages active participation.*Provide best in class service to exceed customer expectations.*Focus on initiatives that support and exceed the divisions budgeted goals. Notable Achievements:► Initiated process enhancements aimed at increasing customer satisfaction.► Responsible for the Labor Hours and Expense Budget of the container shop unit.► Mentored newly promoted supervisor through job shadowing and coaching.► Acknowledged as an “Emerging Star Player” from direct manager.► Lead a campaign involving over 70 vehicles to ensure that the fleet is properly branded.

Atlanta, Ga, Us

Promoted from within due to outstanding performance to lead a 35-member team as well as 15 indirect reports. *Ensures regulatory compliance with best practices, OSHA, and DOT requirements. *Cultivates a collaborative approach when mitigating customer issues in a timely manner. Notable Achievements: ► Fostered the performance development of four part-time Package Center Supervisors to attain business objectives. ► Effectively handled over $200K in payroll. ► Recommended and initiated process enhancements to boost productivity, performance, and efficiency. ► Successfully decreased the size of the work group by 50% with zero impact to overall production. ► Mentored and coached newly hired staff members through on-site trainings with a continual focus on safety and compliance. ► Acknowledged as a Top Performer throughout role allowing for a long-term career within the organization.► Surpassed company expectations through the utilization of a decisive managerial style.

Atlanta, Ga, Us

Selected to execute customer support operations while cultivating long-term relationships with key clients.*Administered scheduling functions and assisted with front-office operations as needed. *Consistently repaired customer partnerships through the delivery of updated product knowledge and a positive demeanor. *Supported the efforts of a 60-member team.

Master Of Science - Ms, Business Analytics

Bachelor Of Science - Bs, Business Administration; Management