Jake Josephs Email & Phone Number

Elko New Market, MN, US

St Paul, Minnesota, United States

Saint Paul, Minnesota

St Louis Park, MN

Led and managed 4 direct Loan Administration Managers each with 6-10 direct reports while ensuring operational goals and customer expectations were exceeded. Key Highlights: Experienced in budget management and capacity planning to ensure our financials were in prime shape and we were rightly staffed to efficiently manage our pipeline of customers..

Minneapolis, MN

Led and managed a team of 8-12 Loan Servicing Specialists, while ensuring our team’s operational goals and customer expectations were exceeded.Key Highlights: Coordinated daily workflow to ensure SLA’s are met and workflow issues are minimized. Facilitated weekly team meetings to keep my team informed of process changes and updates while promoting an.

Bloomington, MN

 Monitored the team’s production, quality, and attendance to ensure their work was completed and their goals were met.  Provided daily feedback and coaching to improve processor’s metrics based on QC findings, production scores and other regulatory measurements.  Facilitated weekly team meetings to discuss process updates and quality results.

Bloomington, MN

Mortgage purchasing data entry with a focus on consistently exceeding metric expectations.

Hudson, WI

Prepared and delivered sales presentations to new and existing customers including walk-around demonstrations tailored to their needs.

Bloomington, MN

Managed special order and inventory process for $2M sales facility while managing incoming call queues.