Conduct thorough evaluations of client operations to determine feasibility and strategize initiatives that generate millions in measurable value.Apply knowledge of Lean and Six Sigma methodologies to spearhead continuous improvement projects.Design and implement enhanced Management Operating Systems within the mining industry.Collaborate with maintenance planning teams to establish systems that improve equipment reliability.Create and update employee training programs to develop Standard Operating Procedures (SOPs) and standard workflows.Coaching clients to empower them in executing tasks and delivering value.

Outperformed team goals, drawing in record-setting donations from CMU alumni. Engaged donors in professional and courteous discussion, nurturing institutional loyalty and future donations.

Fielded vital phone and foot traffic, promoting a positive environment for both clients and colleagues. Devoted workflow to fostering relationships to encourage new membership recruitment as well as retaining existing clientele.

Comprehensive position that spans the breadth of customer service, inventory, custodial work, and being an effective member of a team. Draws on previous experience with hockey to advise, educate, and empower customer decision-making.