Jake Ly Email & Phone Number

Wakefield, England, United Kingdom

Leeds, England, United Kingdom

- Responsible for quality assurance, coaching and colleague development, process implementation and refinement, root cause analysis, project management, maintaining FOS relations and problem solving. Managing relations with a wide range of stakeholders across the business. - Facilitation and planned execution of training colleagues as part of a group and on an individual basis.- Subject matter expert using a wide range of systems ranging from CMS Respond, Webex to Microsoft Excel.

- Responsible for the management of FOS Summary File Requests against service level agreements. Requiring individual assessments to ensure a fair and accurate outcome for both the customer and the business. - Attention to detail, awareness of constant changing business processes and the uses of several software systems were essential to the role. Operating within a team environment sharing experiences with new scenarios and the supporting of new colleagues in accreditation. Taking part within the colleague engagement team to help improve working environment.

- Responsible for the management of confidential patient records, managing patient waitlists and inter-office communication.- Managing of outpatient clinic receptions in a wide range of specialties such as ENT, cardiology, neurology, paediatrics and orthopaedics. Being the face of the organisation providing excellent customer service both face to face and via telephony.

Bachelor'S Degree, Economics For Business

Education record