Jake Meldrum Email & Phone Number

Aylesbury, GB

As the only Presales Engineer working specifically on our inhouse IP, CAE Labs, it's my responsibility to drive the adoption and understanding of our CAE Labs suite of products. As the first point of contact in the business for any and all CAE Labs queries, I benefit from exposure to a broad selection of stakeholders, both internal and external. I use.

Hemel Hempstead, England, United Kingdom

- Leading the way in fostering internal and external use of our CAE Labs platform through education and by demonstrating value.- Identifying opportunities to onboard new and existing customers, overseeing the process from first contact to successful onboarding to CAE Labs services.- Speaking with customers to gather feedback on the CAE Labs services and.

United Kingdom

- Responsible for overseeing the delivery of services to all retail sites in our portfolio- Preparing detailed, complex reports consisting of thousands of lines of data for internal and external clients- Managing relationships with executive level stakeholders, clients and subcontractors on a day to day basis- Attending client meetings, giving.

Hemel Hempstead, United Kingdom

- Managing large scale projects from order to completion- Liaising with other departments to ensure a smooth operation for all involved- Preparing quotes for additional works- Updating clients regularly whilst anticipating their needs and managing their expectations- Allocating works to engineers and keeping in contact to ensure they are clear on what to.

Hemel Hempstead, United Kingdom

- Ensuring a first rate experience for our customers from start to finish- Demonstrating a thorough knowledge of NACD products and their components- Responsible for the of allocation of works to a team of circa 15 engineers- Monitoring engineer KPI's including first time fix rate, arrival times, stock control, missed appointments etc- Building quotes for.

Hemel Hempstead, United Kingdom

- Responsible for a team of 100+ Customer Service Agents along with directly managing 13 Customer Service Agents in my team.- Dealing with escalated complaints and delivering outstanding customer service, every time.- Recruitment, training and development of staff- Quality assurance monitoring and feedback on a daily basis- Prepare and deliver reports to.

- Responible for the training and development of a team of over 100 staff.- Manage personal performance of team members to ensure their KPI's are of an acceptable level- Demonstrate a thorough knowledge of the Haven Holidays Product- Ensuring that guidelines are set where needed, and followed.- Dealing with customer queries and complaints- Liaise with.

Hemel Hempstead, United Kingdom

- Ensuring that my KPI's including sales conversion, email conversion and call quality are acceptable.- Deliver sales in line with the annual budget- Maintain and develop customer relationships and confidence- Demonstrate a thorough knowledge of the Haven holidays Product- Providing excellent customer service- Taking customer payments