Jake Norman Email & Phone Number

Tampa, Florida, United States

Greater Denver Area

Primary responsibilities include the administration and maintenance of: • 1000+ XenDesktop 7.x desktops using Provisioning Services including: o Four XenDesktop images across eight delivery groups using Citrix App Layering • 1000+ physical endpoints using SCCM including: o Mandatory application removal/updates during a domain consolidation project with machines across five domains o Four images requiring task sequence updates as new applications or application updates are introducedProjects include: • The build of a XenDesktop 7.15 LTSR environment using the following tools: o Citrix App Layering 4.x technology for image management o AppSense Environment Manager 10.x for policy and personalization which provided:  The ability to consolidate four previous images down to one  A reduction of logon time by utilizing Environment Manager instead of Group Policy for policy updates/deployments o AppSense Performance Manager 10.x for performance management which provided:  The ability to reduce the CPU/Memory utilization of problematic applications  The ability to provide an environment where there are no lock ups due to CPU contention, allowing for less resources per machine o ControlUp 7.x for monitoring and alerting which provided advanced, granular triggers for Citrix specific environments • The build of a single, consolidated Windows 10 physical image via SCCM 2016 CB utilizing an HTML Application (HTA) to allow for choices within the task sequence to determine proper events • The build and administration of a new ADUC structure that includes policies for both a Citrix environment as well as a physical environment • The build of a group policy structure that works with, and not against, AppSense Environment Manager.

Greater Denver Area

Project work including:• The build of a Windows 10 LTSB 2016 IOT image for deployment using SCCM 2016 CB.• SCCM OSD Task Sequence for Windows 10 IOT that configures Unified Write Filter.• Providing support to Citrix team as necessary• Providing support to AD/GPO team as necessary

Greater Denver Area

Primary responsibilities include the administration and maintenance of:• 500+ XenDesktop 7.x desktops using Provisioning Services including: o Two XenDesktop images across 12 delivery groups using a Dev/Lab/Pilot/Prod method for image updates o Three XenApp images across 5 machines consisting of two Server 2008 images and one Server 2012 image hosting 70+ applications o 10+ Citrix Policy location based groups where GPOs weren’t sufficient• 500+ IGEL thin clients across 10+ locations & IGEL’s Universal Management Suite 4.x/5.x software for IGEL devices including: o Profile creation and application for default and custom settings o Company-wide firmware updates to introduce new features o License management for converted devices vs. IGEL devices o Asset management for all IGEL endpoints• Microsoft’s System Center Configuration Manager and Windows Server Update Services for: o Centralized management of both Microsoft security updates and third-party application updates o Operating System Deployment for the firm’s fat client machines• Proxy Network’s Proxy Pro remote desktop software including: o Server management and administration for 500+ user environment o Management of Host software within VDi, on endpoints and on user’s personal devices

Washington D.C

Primary responsibilities include the administration and maintenance of:• Image & Application packaging and deployment via SCCM• Update testing and deployment via WSUS• Tier3 Application Support

Washington D.C. Metro Area

Primary responsibilities include the administration and maintenance of:• Application packaging and deployment via Prism• Tier3 Application Support

Primary responsibilities include the maintenance of:The 64 bit Windows 7 physical and virtual imagesActive Directory and Group PolicyCitrix Xen (XenApp and XenDesktop) environmentKey Management Service (KMS) serverSystem Center Configuration Manager (SCCM)Windows Server Update Services (WSUS)Proxy Networks Gateway serverDistributed File System (DFS)Projects include:The creation and maintenance of the 64 bit Windows 7 physical and virtual images, including the testing of “base image” applications (Microsoft Office, Adobe Flash Player, etc.) and specialized law office applications such as the Document Management System, Records Management System, etc.The restructuring and consolidation of Active Directory and Group Policy structure in an effort to reduce administrative overhead and provide streamlined policiesThe creation and maintenance of the XenDesktop and XenApp environments, including the installation and maintenance of over 75 applicationsThe creation and maintenance of a SCCM server to assist in the deployment of centralized applicationsImplementation of the Forefront EndPoint Protection (FEP) server, including the creation and deployment of clients and policiesThe creation and maintenance of a KMS server in preparation of the migration to Windows 7/Office 2010The creation and maintenance of a 64 bit print server in preparation of the migration to a 64 bit Operating SystemThe testing, creation and deployment of Wyse PC Extender thin clients in preparation of the migration to a Virtual Desktop infrastructure (VDi)The creation and maintenance of a Windows Server Update Services (WSUS) server, including the utilization of GPO to deploy WSUS policiesThe utilization of ScriptLogic’s Active Administrator and Security Explorer applications to find and replace outdated and overused Active Directory accounts on servers in bulk

See Senior Enterprise Systems Engineer above.

Primary responsibilities included:Application packaging using Softricity’s SoftGrid, Symantec’s Wise Package Studio, VBScript, or other third party tools (Adobe’s Customization Wizard, etc)Tier3 application support and SCCM administrationProjects included:Creation and testing of both Microsoft Application Virtualization (App-V) and Enterprise Desktop Virtualization (MED-V) servers to facilitate the moving of applications to a Vista environmentSimultaneous upgrade of the Quickbooks server and clients to prevent end user downtime Upgrade of the eLibrary client applications to coincide with the upgrade of the server modulesUpgrading and maintaining the offices physical security serverIn addition to the above, responsible for the deployment of over 100 applications ranging from 5 workstations to over 1800 workstations, in addition to the deployment of Microsoft security patches.

Richmond, Virginia Area

Primary responsibilities included the local and remote administration of 30 servers, including 12 regional servers running Windows Server 2003 R2, and 18 corporate based servers running a combination of Windows Server 2003 R2 and Linux; desktop support for 350+ computers across the company; the management of the companies file replication and namespace environments using DFS; and the management and administration of the company’s servers using Microsoft’s System Center Operations Manager (SCOM).Projects included:Centralization of 13 cell phone providers across the companyImplementation and support of Windows Mobile 5.0 on PocketPCsConfiguration and implementation of Microsoft Data Protection Manager (DPM)Testing of Softricity’s SoftGrid to allow for centralized management of application deployment and software licensing

Richmond, Virginia Area

See Senior Systems Administrator above.

Richmond, Virginia Area

Primary responsibilities included the installation of new computers and diagnosing and correcting issues with computers, network printers, servers and networking equipment; and the user administrative support within Active Directory by creating new user accounts.

Richmond, Virginia Area

Primary responsibilities included the installation of new computers and diagnosing and correcting issues with computers and network printers. In addition, evaluated and restructured the imaging process to prevent long wait times between request and delivery of new user workstation. Because of this restructuring, late new install tickets went from 18% to 3%.

Washington D.C. Metro Area

Primary responsibilities included the installation of new computers and diagnosing and correcting issues with computers, network printers, servers and networking equipment; the in-depth support for server and network devices; the warranty replacement coordination with vendors; and the testing of evaluation equipment for new computer purchases.