Jacob Perron Email & Phone Number

Baton Rouge, La, Us

Baton Rouge, Louisiana Area

• Monitor and maintain over 1100 switches, and 2800 access points in a Campus network• Prioritize tickets and work with coworkers to complete tasks in a timely manner• Manage the delegation of tasks to student workers and Analyst 1 coworkers• Manage training of new employees on systems and procedures used at LSU• Develop and refine training material for new employees• Update documentation used by Network Operation Center employees• Set up test network environment for new employees to train on• Send out notifications when work will impact areas around campus• Configure switches for deployment around campus• Search routing tables and OSPF configuration to troubleshoot routing issues• Use Nmap to scan host devices for open ports• Use WireShark to analyze TCP/IP packets for network connectivity issues• Use ping and traceroute commands to verify connectivity, and packet routing• Using Fluke devices to test and trace Cat 6 Ethernet lines• Terminate Cat 6 Ethernet cables• Plan and execute full closet upgrades with cable management• Analyze Wi-Fi signal strength in areas around campus using wireless Fluke• Track down and remove rogue network devices, to preserve integrity of LSU network• Use remote access to troubleshoot VPN issues

Baton Rouge, Louisiana Area

Baton Rouge, Louisiana Area

Baton Rouge, Louisiana Area

• Provided support to over 14,000 customers• Provide tier 1 and tier 2 support to hospital staff on hardware and software systems• Create and edit user accounts• Create and manage groups within Active Directory• Audit and maintain customer access to programs and folders by running quarries in AD• Working with AD to verify group access/account privileges• Use Microsoft Configuration Manager Council (SCCM) to install software remotely• Remote computer registry maintenance• Adding profiles to local computer groups using remote computer management• Basic Network connectivity troubleshooting• Provided support for over 200 Citrix based applications• Provide Customer Education on basic computer workflows• Train new employees on systems and procedures used within the organization• Communicate with multiple teams to resolve issues for customers

Baton Rouge, Louisiana Area

• Monitor daily and weekly department budgets• Tracked inventory for parts used in warranty repair of customer equipment• Provided technical support for a variety of hardware and software• Trained new employees on ticketing software and Geek Squad procedures• Communicated with customers, keeping them updated on the repair status of their items• Coached customers how to use new equipment, and features on existing hardware and software• Work with customer service to solve customer complaints regarding purchased items

Bastrop, Texas

Technical Rigging:• Developed and tested rigs for all secondary characters• Researched tools to improve Rigging and Animation pipeline• Developed scripts in Maya to expedite rigging process• Worked with other Riggers to develop cloth assets for main charactersCommunication and Organization:• Appraised Art Director of the progress of the Animation and Rigging teams• Developed timeliness based on production deadlines

Baton Rouge, Louisiana Area

Technical Rigging:• Developed and tested rigs for all in-game characters• Exported all characters into Unreal 3 game engine• Researched tools to improve Rigging and Animation pipeline• Developed scripts in SXI to improve rigging and exporting process• Created scripts in Maya to expedite process of getting files in-game ready• Solved exporting issues with characters from 3D software to game engineGame Engine:• Integrated art assets into (Unreal 3) game engine• Researched using Face FX for facial animation in Unreal 3 game engine• Worked with programmers to deliver optimal animations and character rigs for in-game use• Researched adding physics materials to in-game characters and then provided information to programmers• Researched setting up Mirror tables in Unreal 3, and then provided information to programmersCommunication and Organization:• Appraised Art Director of the progress of the Animation and Rigging teams• Work with MOCAP Studios to develop process of implementing motion capture into our production pipeline• Developed timeliness based on production deadlines• Created spreadsheets to track character rigging progress• Created spreadsheets to assist Animation team with tracking their progressAnimation:• Developed all first round hand-keyed animation assets• Clean up MOCAP animation files and get them game ready

Baton Rouge, Louisiana Area

• Created weekly schedules• Resolved employee complaints• Monitor daily and weekly department budgets• Tracked inventory for parts used in warranty repair of customer equipment• Provided technical support for a variety of hardware and software• Trained new employees on ticketing software and Geek Squad procedures• Communicated with customers, keeping them updated on the repair status of their items• Coached customers how to use new equipment, and features on existing hardware and software• Work with customer service to solve customer complaints regarding purchased items