- Worked with top auto manufacturers to offer new subscription-based vehicle plans. Translated customer intent into user stories, epics, and service design.- Coordinated across teams to identify dependencies and prioritize and publish area product roadmap. - Designed multiple high-fidelity product demos which were widely adopted by sales for future pitches. - Designed UX wireframes and secured customer support for redesign of core mobile user experience.- Worked directly with development and design teams on story elaboration and spike estimation.

- Improved stability of degree planning software used by over 23k students by logging and prioritizing 60+ bugs, designing 30+ test cases, and implementing standardized testing & reporting processes.- Supported creation of product roadmap for new career selection tool, directly authoring 20+ epics and user stories, collaborating with UX on wireframes, and planning initial sprints with development.- Reduced support burden on product team by training QA team, and launching a self-service knowledge base, authoring initial 10+ articles and training QA team on creating more.- Documented data flow across organizations, and prepared data for development and testing.