● Desktop support and system administrator for K12 school district● Efficiently and effectively communicate concepts and solutions to technical and non-technical customers. Routinely follow up after resolution to ensure issues did not persist.● Handle customer requests, provide appropriate solutions and alternatives within a timely fashion● Routine network monitoring and upkeep● Support 700+ end users single-handedly. Demonstrate ability to prioritize ticket management and helpdesk requests. Provide superior customer service resulting in client’s satisfaction.● Facilitate reimaging and large-scale deployment of a variety of workstations. ● Laptop, desktop, workstation, Chromebook, printer troubleshooting and repair● Support remote customers● Implement & maintain security software, procedures, and policies. ● Troubleshoot Layer 2 and Layer 3 networking/site-to-site connectivity issues● Provide training of new and existing programs/software to non-technical users and colleagues. ● Configure and implement security software, policies, protocols, system password implementation and changes.

● Responsible for redeveloping website under the guidance of the Executive Director● Identified content that needed to be updated; assessed HTML and CSS code and employed modules to initiate the changes.● Used IRC to collaborate and problem solve issues relating to Drupal, leading to code validation and identifying solution to the entire Drupal user community● Updated Drupal software, modules to extend functionality, using Git, FTP, and Pantheon

● Assisted System Engineers in imaging, deploying operating systems, CPUs for school districts● Streamlined, increased efficiency of deployment process● Maintained audio/video systems, SMART Boards● Installed Windows software