Jake Ritchie Email & Phone Number

United Kingdom

Core Responsibilities:• Exceeded set KPIs for performance metrics including revenue growth, customer satisfaction, and renewal rates with my most noteworthy achievement being: - Revenue growth figure exceeding 200% of my assigned target within my opening quarter in the role.• Managing existing NetDocuments which consisted of 300+ SMEs/Law Firms across the APAC region.• Engaged in frequent executive-level negotiations and consultations on innovation, technological adoption and strategic planning.• Maintained close industry connections with external SaaS providers specialising in security and datamigration, Practice Management (legal-centric CRM), compliance and risk management, marketing services,legal research and billing.• Displayed a strong understanding of AI advancements across the legal industry with a demonstrated aptitudefor learning, demoing, and positioning new developments as valuable solutions to prospective clients.

Core Responsibilities:• Providing proven business strategies to Law Firms in order to assist them with profitability, technology enablement, and improved Client experiences.• Enabling Australian Law Firms to significantly increase their efficiencies through automation, precedent management and operational improvement.• Connecting firms of all sizes to a great range of Partners in Practice Management Solutions, Marketing and Advertisement, Security, Automation, and Document Management.

Brisbane, Queensland, Australia

Core Responsibilities:• Completing corporate actions within the capital markets department in projects ranging from share-purchase plans to initial public offerings.• Ensuring that professional project management processes were meticulously prepared and implemented. • Providing strategic and valuable feedback to Development Management teams on project efficiency; documentation requirements; software selections; initiation of training procedures and template documents; and proposing improvements to existing procedures and processes.

Queensland, Australia

Core Responsibilities:• Assisted with business start-up tasks in areas of technology integration, business administration, technical support and process refinement.• Provided insight on existing business strategies to implement improved procedures for efficiency and effectiveness.• Developing strong business relationships with professionals including Financial Advisors, Accountants, Self-Employed Executors and High-Level Business Executives.• Tracking and analysing data to assess, propose and implement strategic changes.• Exhibiting strong product knowledge across a variety of lender policies, diversified products, documentation requirements, and application processes.• Assisting with general finance inquiries including debt consolidation, borrowing capacity, refinances, exit strategies, and loan serviceability.

Newstead, Australia

Core Responsibilities:• Demonstrating market awareness in residential lending by being informed of and analysing market trends, competitor interest rates, products, campaigns, and their involvement or contributions to Government schemes.• Liaising and maintaining strong relationships with integral stakeholders across the BOQ Network which include Branch Managers, Lending Specialists, Loans Maintenance, RLS, Customer Assistance Team, Lending Associates, Head of Retention, Area Managers, and other internal staff.

Brisbane, Australia

Core Responsibilities:• Opportunistically engaging prospects with genuine customer service and developing strong and lasting relationships with all clientele.• Demonstrating strong product knowledge in BOQ's product suite and offering personalised recommendations based on their individual needs and financial goals.

Spring Hill, Brisbane

Core Responsibilities:• Demonstrating financial competency in foreign currency inquiries, accounting procedures, reconciliation of transactions, float management, postings, rebates, and payments. • Maintaining the highest level of professionalism and efficiency to ensure each guest has a unique and memorable experience at the hotel.• Solely accountable for billing businesses, travel agencies, airlines, tour groups and third-party affiliates.

Brisbane, Australia

Core Responsibilities:• Exhibiting strong dispute resolution techniques when dealing with guest complaints in a highly stressful environment.• Liaised with high profile guests, celebrities, and business executives in an Award Winning 5 Star Luxury Boutique Hotel.• Locating and distributing tax invoices to agencies, travel agents or auditors using system reports and connected databases.

Brisbane, Australia

Core Responsibilities:• Experience in achieving KPIs in areas of leads generated, daily outbound calls, appointments booked, department sales targets and lead to acquisition conversion rates.• Maintained and organised a customer database of over 2000 clients within the Brisbane CBD. • Contacted existing members to monitor their current progress, provide ongoing support and influence higher retention rates.

Brisbane, Australia

Core Responsibilities:• Managed inbound deliveries, performed inventory counts (stocktake) and was responsible for the stock distribution in the warehouse and storefront.• Periodically tasked to perform 'recovery' duties in order to optimally maintain the visual appearance of the store.

Professional Cloud Computing, Cloud Computing

Diploma Of Financial Planning, Finance And Financial Management Services

Certificate Iv In Finance And Mortgage Broking, Finance And Financial Management Services

Tier 2 Compliance Solution - Rg146 Accreditation Program, Finance, General

Diploma Of Leadership And Management, Organizational Leadership

Diploma Of Business, Business/Commerce, General

Certificate Iii In Hospitality, Hospitality Administration/Management

Education record