Jake Massey Email and Phone Number

The Innovation team at the RSPCA looks to enable teams to renovate failing or underperforming products through Agile Project Management techniques. I shared knowledge and understanding through problem framing and idealisation workshops and the creation of an Innovation Hub, a digital space with the latest trends and forecasts. As well as enabling teams I also Project Managed Innovation projects. Using the latest supporter insights and market trends to develop products that our supporters expect or require from the RSPCA that we do not currently offer. I regularly manage multiple projects with competing stakeholders and priorities. Effective stakeholder management and influencing skills have been key to my success on multiple projects.

Alongside the Middle Donor Programme Manager, I manage a programme of 2,000+ donors with a 2021 income of over £1m. Stewarding new and existing donors who give donations of £250 - £5000, through a personalised supporter journey. I am responsible for the Middle Donor Regular Giving programme, including 100+ donors who give £50+ p/m. In addition to managing the relationship through bespoke emails, letters and phone calls, I also assist in the creation of quarterly appeals and updates, generating income of £50,000+ for specific RSPCA projects. These appeals can run in tandem with RSPCA wide appeals (e.g. Cancel out Cruelty or the Covid 19 appeal) they are personalised to appeal to Middle Donors. I also manage the Middle Donor income tracker and reconciliation, and I am currently looking at streamlining our programme, using our current database to maximise efficiency, while also reaching possible new technologies.

Highly organized and detail-oriented Team Administrator with a strong commitment to providing exceptional support to the Records & Systems team. Proven ability to manage complex administrative tasks, ensure data accuracy, and contribute to the smooth operation of student enrollment processes. Skilled in communication, collaboration, and problem-solving to effectively resolve student inquiries and support colleagues.

Highly organized and detail-oriented Team Assistant providing administrative, relationship, and theological support to the Theology and Network Engagement (TNE) team. Passionate about Tearfund's mission and committed to contributing to the team's goals of promoting integral mission within Christian communities. Skilled in communication, collaboration, and project management to ensure the smooth operation of team activities and initiatives.During the global pandemic, my role morphed into a Project Management role. My responsibility was to create the virtual global forum, this was due to take place in Columbia, but due to the pandemic we were forced to move to an online event. We had to offer everything that the in-person event would have offered-Administrative Support Managed team processes, including meetings, Google Drive organisation, budget analysis, quarterly reporting, and internal communication.Ensured the team's awareness of corporate and legal requirements, supporting processes to meet data protection, safeguarding, and other relevant regulations.Provided administrative and project support for team initiatives, including gatherings and publications.Coordinated work for specific team member projects, including scheduling, agendas, dispatching papers, booking facilities, and managing reminders for accountability.Processed payments within the finance system.-Relationship SupportLiaised with internal colleagues and external contacts as directed by the Team Leader or team members leading relevant projects.Communicated via various channels (letter, email, phone) internally and externally, following guidance from the team leader or project leads. Made appropriate communication decisions in their absence.Attended relevant meetings and trainings on behalf of the TNE team.-Theological SupportProvided administrative and facilitation support for internal learning sessions.Offered administrative support for the development of theological projects.

Highly motivated and results-oriented Venue Hire Officer seeking to leverage strong sales and customer service skills to generate revenue and optimize venue operations at The Lightbox Gallery and Museum. Growing income by at least 10% year on year. Proven ability to manage all aspects of the venue hire process, from initial inquiry to successful event execution.-Venue Hire & SalesConducted market research to identify new target markets and developed sales pipelines.Managed all aspects of venue hire inquiries, from initial contact to booking confirmation.Processed all venue hire administration and invoicing.Acted as the primary point of contact for venue hire events, ensuring seamless delivery in line with client needs.Built and maintained strong client relationships to ensure high levels of satisfaction and repeat business.Maintained and managed the venue hire database for optimal organisation and record-keeping.-Event Management Oversaw the successful execution of pre-planned events, including Comedy Nights and film programs.Ensured adequate staffing for all events.Liaised with the café and catering providers to guarantee timely and high-quality service delivery.-Financial ReportingGenerated weekly sales reports for the Commercial Manager.Analysed monthly venue hire performance metrics.-Business Development Partnered with the Commercial Manager to explore and develop new business opportunities for the venue hire facility.