Jake Rowlands Email & Phone Number

• Recording
• Mixing/Mastering
• Songwriting/Composing

North Bergen, New Jersey

• Handle inbound and outbound phone calls/emails for designated company as an outsource call center for businesses.
• Monitor payroll, and company’s budgeting with client’s expectations.
• Manage handle time, as requested by client, as well as thoroughly document every phone call while working with various programs at a time.
• Creating and implementing new strategies and processes to improve our team’s overall work ethic.
• Monitor team’s performance as well as educate my representatives with product information to improve our overall performance.
• Escalations manager.

Austin, Texas Area

• Worked in service center headquarters as a service advocate for Farmers Insurance agencies.Responsible for providing excellent customer service support via email/phone for Farmers agents in regards to retention of.
• Retaining new information on a daily basis.
• Processing hundreds of policy transactions daily at agent’s and internal department’s request.Held accountable for following guidelines for each individual state throughout the county, including monitoring agent actions.

West New York, NJ And All Of Northern New Jersey

Started as laborer and transitioned to a position of selling jobs through Internet sales and meeting customers face to face to sell small jobs such as steps, concrete sidewalks, and miscellaneous repairs. I am successful and confident about my skills to sell after watching my boss over the short time I've been working for him. Witnessing room for growth in.

Business Administration, Business Administration And Management, General, 3.9 Gpa

Activities and Societies: Member of Phi Theta KapaStill attending school being on the dean's list since my first semester and have been.

Education record

Activities and Societies: Member of DECA