Jake Wesley Villaneza Email & Phone Number

Pampanga, Central Luzon, Philippines

- Provides support to the partner teams, with a high attention to detail- Helps partners resolve issues with desktop, laptop computers, and mobile devices- Works through general access, connectivity, and desktop application issues - Assigns basic administration of user accounts and groups - Account provisioning (Onboarding/Offboarding)- Manages assigned tickets, working through and tracking issues to resolution- Records detailed information into Service Desk ticketing system- May act as a liaison between Partners and NOC team in India- Mentor newly hired Help Desk Technicians

Clark Freeport Zone, Pampanga

- Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.- Diligently attends to assigned tickets and provides support within the specified SLAs.- Regularly updates on the status of assigned service request or incident.- Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person.- Responsible in formatting/cloning of PC, Desktop, Laptops.- Network connection configuration, testing and basic troubleshooting.- Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates).- Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities.- Performs other relevant tasks that may be assigned from time to time.

Bachelor Of Science - Bs, Information Technology

Acquired my Bachelors Degree in Information Technology and I aquired my skils in back-end web development and also my multimedia skills.

Bachelor'S Degree, Computer Technology/Computer Systems Technology

I acquired my certificate in computer technology and during my two years in computer technology I learned the basics in computer hardware.