Jake Winbun Email & Phone Number

Indianapolis, Indiana, United States

- Engaged proactively with platinum customers to understand their unique needs, challenges, and goals, ensuring tailored support and satisfaction.- Developed deep product expertise to diagnose and resolve complex technical issues, enhancing the overall customer experience.- Collaborated closely with Sales, Engineering, and Product Development teams to advocate for customer needs and drive cross-functional solutions.- Identified opportunities for continuous improvement in the support experience, creating new resources, refining processes, and delivering additional training to elevate service quality.

Indianapolis, Indiana, United States

- Partnered with Technical Account Advisors and Seismic's top-tier customers in the Platinum Support Program to ensure the health of client accounts by resolving reported issues and providing superior technical support.- Demonstrated strong communication skills by effectively liaising between Seismic, client organizations, and project teams to troubleshoot and resolve issues, ensuring adherence to standards and service level agreements.- Supported Technical Account Advisors with Platinum account management duties, including proactive monitoring, testing, analysis, documentation, and monthly reporting to key stakeholders, contributing to the overall success of the Platinum Support Program.

Indianapolis, Indiana, United States

- Versatile professional embodying the roles of Consultant, Business Analyst, and Project Manager, adept at navigating diverse challenges.- Demonstrated ability to tackle ambiguity with confidence, leveraging resourcefulness to find effective solutions.- Driven by a strong sense of ownership and pride, excelling in dynamic environments by managing multiple responsibilities and exceeding expectations.- Collaborate closely with a diverse client base to facilitate efficient adoption of Seismic's software suite, while identifying and presenting tailored solutions to address business and content-related challenges.

Los Angeles, California, United States

• Plan and organize a new branding for the company, affecting all communication channels• Edit various social media advertisements via Instagram, Youtube, and TikTok• Gained over 200 thousand followers and over 6 million likes since launch of show

Informatics, Marketing, Graduate

Activities and Societies: WIUX Radio Host, Intramural Basketball

Academic Honors Diploma, Graduate

Activities and Societies: DECA member, Student Impact Basketball Team Captain, RockTV anchor, ROCKS! Boy, Cinderella Story