Jaki H. Email & Phone Number

London, England, United Kingdom

Patch of 200 tenantsMonitoring rent accounts, making sure all rent arrears are dealt with, arrears letters sent out.Benefit inquiries, Universal Credit, DWP,Logging and following up on any repair issuesResolving and ASB (Anti-Social Behaviour) issues are dealt with Responding to any complaint letters.Yearly home inspections carried outCarrying out voids, moves, and transfersTenancy fraudPreparing for court evictions, ASBMonthly estate inspections carried outDealing with tenants daily inquiriesService chargesSection 20 applicationYearly gas monitoringUsing systems such as Workwise, Plentific, Complete, Northgate, Clarity mail,

London, England, United Kingdom

A per previous role (Tenancy Support Worker) As of 2nd December 2019 my job role changed to ‘Housing Officer’ North region (New NHG restructure)

London, England, United Kingdom

• Handling all of Genesis stage 2 complaints from customers, MP, and Housing Ombudsman inquiries. All Genesis customer complaints sent directly to ‘Chief Executive’ and board members giving a resolution to all customers and stakeholders, and ‘Kier’ stage 2 complaints• Undertaking independent investigation of complaints in partnership with the relevant service area as part of the complaints handling process. Handling multi-department complaints.• Writing final response letters to customers, using ‘Proforma’ to be signed off by department directors.• Monthly reports (KPI) on cases and lessons learned report• Update customers records on ‘Customer Relationship Management’ system (CRM)• Supervising staff and proofreading colleagues responses• Safeguarding – reporting any emails of concerns sent in by customer• Investigating all complaints by speaking with customers, internal and external agencies, following complaints policies. 2004 – to 4th June 2018• Payout Compensation based on the compensation budget and policy.• Interviewing staff for new positions, staff back to work interviews from sickness absence.• ‘Have Your Say’ part of the staff focus group forum, leasing on behalf of the staff regarding any issues they are facing to motivate them during office change.

London, England, United Kingdom

• Providing support and coordinating services for 30 vulnerable people ranging from those with mental health, physical disabilities, learning difficulties, hard of hearing, from the ages of 17 – 65, across all boroughs, Brent, Westminster, Barnet, Harrow and Lambeth• Tenancy sustainment – making sure housing benefit is in place, and that tenant is keeping up to payments. Supporting Income officers to assist with tenants rent payments, aiming to prevent tenant eviction letters being sent out. & Crisis intervention.• Joint working visiting tenants with Neighbourhood Managers, Surveyors, contractors & external agencies.• Rising any safeguarding matters for tenants, making safeguarding referrals for tenants with disabilities, elderly, or children.• Support planning / Actions for tenants to enhance quality of life.• Tenancy support – helping to maintain their properties, reportingmaintenance repairs, getting them into training, education and jobs.• Home inspection providing any addition aids and adaptions to tenantsworking along with the adaptations team.• Rent/arrears management / housing benefit back payment.• New Benefit Welfare Reform – helping with Bedroom tax, applying forDHP (Discretionary Housing Payment) changes to benefits PIP (Personal Independent Payment) Maximise tenants income making sure they are in receipt of the right benefit• Monthly KPI reports / tenant visit reports / Noels Trust Fund budgeting• Making internal referrals to - Volunteer, Training, welfare team• Making external agency referrals – Drug & Alcohol teams, Foodbanks• Assessing risk and implementing management plan• Organising and implementing quarterly tenant focus groups• Organising and implementing tenant day trips and family trips out• Attending professional external meetings regarding my clients• Liaising with professional external agencies (Nurses, hospitals, GP,Police, Social services)

Access To Professional Care Stuides

Cse

CSE 2 English, Office Practice, Media Studies, Fashion Design CSE 3 Maths, History