Jakob Hunt Email & Phone Number

Frederick, M

Reston, Va

•Oversaw Employee Relations for the various client sites and corporate office•Strengthened employee engagement and retention•Managed the Human Resources functions and department•Strategically planned for growth and shaping the culture to support the company values

Reston, Va

Effectively partnered as a consultant to the C-Suite and Executive members of Helios' clients to implement strategic human resources programs and enhance the impact and capabilities of the human resources function. Highlighted accomplishments include: •Conducted HR Compliance and Effectiveness studies that assessed the current state of the HR function within an organization•Compensation benchmarking and analysis•Developed and implemented unique performance management systems that fit the culture of the organization•Partnered with organizational leadership to identify the long-term staffing needs of an organization and developed interim solutions•Developed long-term relationships with clients and served in a retained capacity as the HR Director of an organization•Delivered Management and Leadership training to senior managers

•Supported and trained business owners in Human Resources, Operations, and all areas of employee management. Support included: phone and email consultation, action plans, goal setting and on-site visits, to grow the profitability and success of the business.•Created training tools, incentives, and advised regarding strategic employee benefits programs.•Authored legally compliant and effective employee handbooks, standards of operations, performance review programs, corrective actions and termination forms.•Conducted conflict resolution meetings via Skype or phone, then developed management accordingly for long term sustainability.•Performed investigations for owners due to any complaints of harassment, unfair treatment, discrimination, workplace bullying, retaliation, etc. to minimize risk to business.•Handled full cycle of recruitment, from advisement of organizational needs, writing and posting ads, interviewing and conducting exit interviews.

•Managed Operations and Human Resources for all U.S. locations and expansion into Eastern and Western Canada. Grew system wide revenue 30% year over year including during the recession.•Created and performed full nine-day operational training for all areas of business operations. Subjects included: legal business and labor laws, profit and loss responsibility, effective expense management, best practices and benchmarking for success, team hiring, training and development. •Sourced and managed the development of an E-learning tool to assist managers in continued learning in-store after formal training. This online university is currently utilized across the U.S. and in Canada.•Authored Human Resources and Operations library of tools to include standards of operations manual, audit forms to proactively identify areas of opportunity within store locations, incident reports, documentations, performance reviews, termination forms, team development tools, event planning and execution, etc. •Created, tracked and followed up on action plans for store’s development, this included analyzing report trends prior to visit, team development while on-site, and action plans after to hold accountability to results.

•Performed on-site audits for coast to coast locations to ensure legal compliance with franchise systems, and identified key areas necessary to increase store profitability: team development needs, operational best practices, better markdown management, expense management and health of business against key performance indicators. •Sourced and built partnerships with strategic external vendors. Example: implemented an external platform to track client feedback resulting in $180,000 revenue recovered in first year.•Implemented new initiatives and store level goals daily, monthly and yearly, to support the long term organizational vision, including an online calendar of tasks, structure to track and report key store numbers, handbook template to assist owners in developing better team management skills, as well as, idea share forums for cohesive and effective store to store communications.•Lowered Workers Comp costs by over 30% and unemployment claims by over 50% during this period through training and development of existing store management teams.

•Managed all Human Resource functions including hiring, training, and holding accountability for sales associates and management within the D.C. area. •Conducted on-site visits in D.C. and N.Y., conducted investigations into any allegations of misconduct, quality controlled and approved all supervisory paperwork for teams, including corrective actions, reviews, terminations, etc. and communicated actively with district and regional teams on goals. Reduced turnover in the D.C. area by over 20% and successfully promoted multiple internal team members to management positions. •Reported any developmental opportunities as well as benchmarks to district offices on revenue, retention, investigations, internal development, etc.•Traveled around the U.S. after being certified as a workshop trainer and trained multi-day trainings for store and district management teams from set up and training, to tracking and reporting on the return on investment.•Offered feedback and action plans to district and regional teams on bench strength of managers and recommendations on developmental areas. Ensured investment by tracking and reporting in measurable metrics.

Bachelor Of Business Administration (Bba), Human Resources Management And Services

Sociology, Fine Arts

Certified Franchise Executive

Certification In Franchise Management