Jakob Hunt Email & Phone Number

Dallas/Fort Worth Area

Developed and trained customers through customized classes tailored to exact needs, generating revenue for department. Cross trained into UltraTax line of products to expand ability to train multiple programs.• Led multiple projects, including internal education series, overhaul of all video content, script revamping, year-end course planning, and pioneering new processes with on-boarding, leading to more engaging and impactful learning experience for employees.• Led several project groups across all sectors of business, including Auditwatch, advancing use of AI into Checkpoint system.• Evangelized agile methodology and proactively engaged with employees to address concerns during transition to new environment. Mitigated resistance by applying change management philosophies, facilitating smooth transition and fostering acceptance of new ways of working.• Created training content and classes for major revenue generators, utilizing current best practices.• Presenter at Synergy customer conference featuring global tax and accounting professionals.• Provided custom training solutions for firms to improve efficiency in face of manpower shortage in accounting industry.• Developed course content and created classes and courses, adhering to NASBA guidelines for Continuing Professional Education (CPE) purposes.• Worked with cutting edge generative AI for Checkpoint Edge and developed classes for how to use this AI effectively, increasing adoption of Checkpoint.

Dallas, Texas, United States

Dallas/Fort Worth Area

Instructor for CPE credit classes relating to Checkpoint and Checkpoint Learning. Educated students on researching tax law changes on Checkpoint platform and how to use continuing education Checkpoint Learning product.• Spearheaded cross-departmental initiative to revamp all Checkpoint Learning training videos, aligning with face-lift initiative and enhancing overall quality and consistency of content.• Conducted training from home office in webinar format and in person, increasing accessibility and allowing for wider participation and engagement from diverse audiences.• Maintained training guides, curriculum, and ensured all National Association of State Board of Accountancy (NASBA) compliance, contributing to organization's commitment to regulatory requirements.

Dallas/Fort Worth Area

Trained to support Checkpoint Research, Checkpoint Learning, Proview, Accudraft, and E-Forms software and online services. Front line support for professional clients, trained new hires, subject matter expert (SME), and trainer for new chat-based support system. • Coordinator for top 12 largest accounts in company based on revenue, ensuring strategic alignment and client satisfaction.• Achieved top department metrics, showcasing dedication and exceptional performance, resulting in recognition as “Rookie of the Year” for tax and accounting.• Recognized twice as employee of month for heading initiatives, including identifying pain points for development, constructing department dashboard, and implementing new chat-based support system, improving enhanced team efficiency and improved customer service.• Directed project overseeing development and implementation of departmental dashboard, providing enhanced visibility and efficiency.• Spearheaded development of articles and scripting for implementation of new chat system, overseeing creation of over 20 articles to guide team in utilizing platform effectively.• Developed list of customer pain points and presented to development team, resolving multiple customer complaints related to Checkpoint and enhancing overall customer satisfaction.

Dallas/Fort Worth Area

• Oversaw various cell site markets with a specialization in Motorola technology RAN.• When alarms were reported evaluated severity and took appropriate action whether that was fixing the site, generating tickets via Remedy, or dispatching techs in the field. • Maintained the integrity of the Verizon Wireless network and made sure all proper steps to do so were followed. • Tested T1 circuit outages via Net Analyst and worked with Telco to ensure transport network was repaired.

Dallas/Fort Worth Area

• Trained to support Checkpoint Research, Checkpoint Learning, Proview, Accudraft, and E-Forms software and online services.• Front line support for professional clients.• Provide solutions for technical issues regarding these programs and to make sure it is fixed the first time or escalated to the right group to facilitate repairs. • Worked with all MS Office products including Word and Excel and Lotus Notes

Dallas/Fort Worth Area

• Marketing intern for a high level independent sports marketing firm. Hands on experience with drawing up contracts, especially the contract for Pepsi becoming the official drink of the National Hockey League. Worked with many NHL team teams building the ground work for future relations and contract offers. • Created PowerPoint presentations to prepare CEO for negotiating sessions with Verizon and Sprint wireless services on how to integrate sports into their platforms. • Spearheaded a marketing campaign proposal for future presidential hopeful John McCain on how he could use the sports market and key events to help vault him to a win in the primaries with a key focus on the state of South Carolina. • Worked with all MS Office products including Word and Excel

Dallas/Fort Worth Area

• Learned and shadowed all aspects of running a live broadcast including production and high level management. Focused on working with video editing and font production during games. • Assisted in editing video and was Font Assistant for home games during the 2003-2004 seasons.

Master Of Arts - Ma, Political Science And Government

Activities and Societies: Moot Court team Editor of university paperMajor: International Relations Minor: Law

Bachelor Of Arts - Ba, Political Science And Government

Activities and Societies: Editor for college paper