Jakob Shuster Email & Phone Number

Pittsburgh, Pennsylvania, United States

▪ Provided 2nd tier desktop support for back office PNC employees, both remoteand in-person within incident SLA.▪ Performed repairs on endpoints and managed inventory of machines instockroom.▪ Ordered and installed various office technologies through customer requests.▪ Managed inventory of printers and coordinated installation and decommission ofMFDs with vendors.▪ Off boarded IT equipment from back office employees leaving the company andhandled legal hold assets according to internal and regulatory standards.▪ Provided assistance to customers regarding internal IT policy and processes.

Greater Pittsfield Area

▪ Provided technical support to customers via phone, email and in-person;troubleshooting hardware and software issues.▪ Ensured customer data backups were occurring regularly and to specification andmonitored server and workstation patching.▪ Resolved customer incidents from start to resolution, which often involvedcoordinating with vendors▪ Installed network equipment and associated structured cabling at client sites.▪ Updated and created documentation for internal procedures.▪ Provided consultations and estimates for IT equipment and installation.

Greater Pittsburgh Region

▪ Provided technical support and onsite consultations to customers.▪ Performed scheduled service work including installations, testing, and repairs.▪ Installed a wide range of systems from the ground up at customer sites includingworkstations, security systems, POS systems, and loss prevention systems.▪ Installed structured, low-voltage cabling to customer and industry specifications.▪ Coordinated with contracting companies and vendors for check-in and checkouttimes, status updates, and changes to SoWs as requested by customers▪ Planned and managed small to medium term projects working bothindependently and with other contractors under my direction.

Chagrin Falls, Oh

North Canton, Ohio

Zelienople, Pa

Cranberry Twp, Pennsylvania