- Providing the highest level of service to customers in Business and First Class cabin. Extreme attention to details.- Ensuring that standards of safety, emergency and security practices are provided in line with corporate and civil aviation rules and regulations along with the conflict resolution. - Creating personalized customer experience to ensure that customers will return, recommend and build positive associations with brand, company and employees which improves revenue. - Managing the team of 15+ people, checking knowledge and preparation before duty, sharing the most important information and key roles, assigning work position, supervising workflow and workstyle, providing and sharing feedback, checking customers satisfaction and providing service recovery if needed. - Promoting and selling duty free products onboard.- Leading, facilitating all resources (time, product and people) to deliver a world class customer service onboard that meet and exceed customers expectation. - Cooperating in multinational environment all over the world whilst delivering the highest level of customer service onboard.

- Provided feedback to the Management on all operational matters, product standards, performance of suppliers and service providers i.e. catering, cleaning, traffic, engineering, ground handling.- Ensured that the highest standards of safety and security requirements were met and observed at all times by all crew members.- Provided the highest level of service to all customers onboard. - Managed the team of 5+ people, checked knowledge and preparation before duty, shared the most important information and key roles, assigned work position, supervised workflow and workstyle, provided and shared feedback, checked customers satisfaction and provided service recovery if needed.- Promoted and sold duty free products onboard. One of the top sellers within the company.- Created personalized customer experience to ensure that customers will return, recommend and build positive associations with brand, company and employees which improves revenue. - Ensured that standards of safety, emergency and security practices were provided in line with corporate and civil aviation rules and regulations along with the conflict resolution.- Leaded, facilitated all resources (time, product and people) to deliver a world class customer service onboard that meet and exceed customer expectation.

- Referred calls, greeted customers, and gave standard information in response to phone or in-person inquiries.- Effectively assigned tasks to team members to optimize productivity. - Frequently rotated assignments and shift s among staff to achieve and optimize business needs.- Identified and assessed customers needs to achieve the highest level of satisfaction.- Collaborated with different departments such as car workshops and car washes to maintain customers cars with the utmost care.

- Developed personal relationship with customers such as children, teenagers and their parents.- Instructed children in different age groups on water safety and swimming pool regulations.- Noted swimming level of students, developed lesson plans, conducted swimming lessons, and performed weekly evaluations to determine progress and swim meet placement.- Ensured that the classes run smoothly and safely.- Interacted in a diverse environment, maintained a professional demeanor, and established good relationships with the students, parents, management and coaching staff.- Reported students progress to parents and management.