Jennifer Kwan Email & Phone Number

Denver, Colorado, United States

• Engineers innovative features for the publication app, allowing intuitive search and filtering capabilities that increased engagement by ~10% within 7 months.• Deploys a publication plugin enabling clients to filter and browse publications on their websites, increasing user engagement within their communities by ~8%.• Optimizes front-end performance and accessibility, ensuring a seamless and inclusive user experience across various devices and browsers.• Orchestrated a complete overhaul of the primary website, translating design concepts from Sketch into a polished site that led to a significant 32% increase in new site users.• Served as the dedicated web developer for five high-profile partner projects, delivering customized website templates tailored to their unique requirements, leading to a 90% client satisfaction rate and successful long-term collaborations.

• Orchestrated a complete overhaul of the primary website, translating design concepts from Sketch into a polished site that led to a significant 32% increase in new site users.• Served as the dedicated web developer for five high-profile partner projects, delivering customized website templates tailored to their unique requirements, leading to a 90% client satisfaction rate and successful long-term collaborations.• Devised and presented innovative wireframe designs to stakeholders, effectively conveying the vision and fostering successful collaboration.• Conducted comprehensive user experience studies on the QUBES platform, identifying key areas for improvement, and presented actionable insights to leadership, resulting in reduced user complaints and increased platform engagement.

• Created modern workflows utilizing automation via Grunt and CSS preprocessor with SASS, streamlining development processes and enhancing code maintainability.• Partnered with clients to understand their unique requirements and deliver tailored solutions that effectively addressed their business goals and user needs.• Optimized website performance and ensure cross-browser compatibility, providing a seamless and consistent user experience across various devices and platforms.

Albuquerque, New Mexico, United States

• Developed and implemented two new PeopleSoft solutions, automating manual processes and reducing administrative workload by 27%, resulting in increased productivity and efficiency.• Onboarded two new team members, contributing to the team's growth and addressing resource needs while maintaining high service quality standards.• Successfully transitioned from RWC Group to continue providing high-level travel support for USDA Forest Service personnel, ensuring seamless service delivery during the critical transition period.• Played a pivotal role in assisting Forest Service management with the implementation of the Concur Government Edition Travel System (ETS2) for all Forest Service employees in November 2014, ensuring a smooth and efficient adoption process.