Jalal Khan Email and Phone Number
An effective leader with proven ability to lead teams and manage operations in a challenging & diverse environment. Possesses strong analytical skills along with effective communication, relationship management & people development skills. Currently looking for challenging opportunities in the field of Financial Team Management or Banking Operations. My professional experience and exposure towards the industry would be an asset to any organization seeking to achieve its goals
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Delivery Manager - Gfcd Quality AssuranceTata Consultancy ServicesChennai, Tn, In -
Associate ManagerStandard Chartered Gbs Feb 2014 - PresentChennai, Tamil Nadu, IndiaLead and manage a re-engineering project on Inbound Sales migration.Successfully migrated Sales Pitch Program to the frontend team, which resulted reduction of TAT for loan processing and cost & FTE reductionManaged a project on improving the Business critical quality parameters for phone banking. Shown an drastic improvement in the scores from 28% to 71% in a span of 3monthsManaged & Developed a enquiry system for the UAE inbound team as a one-stop Shop for all front-end service personnel queries
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Team Lead - Service OperationsStandard Chartered Gbs Aug 2011 - Feb 2014Chennai, Tamil Nadu, IndiaIncharge of day to day management of Customer service team which supports Standard Chartered Bank - UAE. Handle Escalations/ Review team productivity/ Scheduling/ Identify training needs/ Process review/ Team overall service & Revenue management/ Lead a team of 15 to 20 executives and improve Individual performance.
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Wholesale Banking - Client ServicesStandard Chartered Gbs Jul 2009 - Jun 2011Chennai, Tamil Nadu, IndiaVirtual relationship manager for Local/Global corporate clients of Standard Chartered Bank - UAE. Book Forex deals and manage Trade LC issuances/Bonds/Guarantees. KYC On boarding of SME/Corporate segments. Sanctions and Transaction monitoring and Referal
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Senior ExecutiveStandard Chartered Gbs Dec 2006 - Jul 2009Chennai, Tamil Nadu, IndiaHandle Mass market/Priority segment clients of Standard Chartered Bank - UAE.
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Customer Service ExecutiveAircel Jun 2004 - Jun 2006Chennai, Tamil Nadu, IndiaInbound customer service/ Incharge of Escalation Desk/ First person to be trained on GPRS rollout in the network and handle direct walk-in/phone customers.
Jalal Khan Skills
Jalal Khan Education Details
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Am JainOrganizational Behavior Studies -
VmhssBusiness/Commerce, General
Frequently Asked Questions about Jalal Khan
What company does Jalal Khan work for?
Jalal Khan works for Tata Consultancy Services
What is Jalal Khan's role at the current company?
Jalal Khan's current role is Delivery Manager - GFCD Quality Assurance.
What schools did Jalal Khan attend?
Jalal Khan attended Am Jain, Vmhss.
What skills is Jalal Khan known for?
Jalal Khan has skills like Bpo, Team Management, Banking, Crm, Performance Management.
Who are Jalal Khan's colleagues?
Jalal Khan's colleagues are João Camilo, Punith K P, Rohan Tukaram Kekan, Sneha Katwal, Ansar Chevidikkantakath, Taffazzul Shaikh, Vamshika Narala.
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Jalal Khan
"Assistant Technical Manager | Ai Solutions Architect | Generative Ai & Azure Expert | Corporate Trainer | Microsoft Certified Trainer With Expertise In Azure Openai, Hugging Face, And Mlops"Thane -
2citigroup.com, ncr.com -
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