Home Loans and Insurance - Operations)Coordinating with my Managers for preparing and maintaining MIS reports like Production report, leave tracker, and making presentations to the Management.Successfully implemented Automation (VBA Macros) projects across Department which completes the production automatically and with 100% Accuracy.Streamline management’s reports across department on a process leader level just on a single click with the help of Macros.Successfully transitioned 2 processes from Texas, United States.Successfully transitioned and Trained 15 associate with the current process to Gurgaon site.Keeping an eye and ensuring that Service Level Agreement for Production and Quality are met for all processes.Reviewing and evaluating employees performance on regular intervals, maintain detailed records on personnel issues, implement correction plans when necessary, schedule, plan and facilitate team meetings.Monthly reporting (or more frequent) of team’s performance, progress, priorities, and key areas for improvement.Assisting populating/updating the Knowledge Base, FAQs, and other needed resources for the team’s continuing knowledge improvement.Conducting audits and providing agent coaching and regular feedback. Conducting team huddles and training sessions. Maintaining team and individual productivity.Developing a process improvement, facilitating and participating in improvement using Lean/Muda Six Sigma Methodology Improvement

Excel and Visual Basic Achievements (Automation)Created macro script to run the automation as the associates no longer required to do the loans manually, as macro automatically complete all the procedures and provide all the reports and task.Created macros to automatically update all the daily monthly reports for the management reports.Created macros to help to do the production work for associates.Six Sigma:Six Sigma Project “Job-Aid Spreading” which help in the saving of 339 man hours annually using the “Six Sigma Tools” like FMEA, Control Chart etc.JDI Automation projects (Ledger Balancing) which help in the saving of 200 man hours annually with the saving of 1.5 FTE’s released with the cost benefit of $27,000.00 PA.JDI Automation projects (SRM A480) which help in the saving of 550 man hours annually with the saving of 4 FTE’s released with the cost benefit of $72,000.00 PA.JDI Automation projects (Quality Report) which help in the saving of 54 man hours annually which in term improved efficiency and accuracy; Infozeal Solutions is India's Leading marketing Company in India engaged selling consumer products and advertisement Services in the areas of telemarketing and customer Care.Infozeal Solutions:Worked as Back Office ExecutiveJob Achievements:Certified - best excellence award for support function for the month of September-2006.