Operational level: working on converting everything in sales and customer care to Digital, like website, mobile apps what much more!Social Media and Graphhics: workin on developing the brand visuals with a professional graphic designer team.Care: Asign clients under the Loyalty Care Program

Kuwait and Istanbul, Turkey1- Kuwait main office role description:A new company established for for selling and shipping products, basically the products are Silver and Rosary (Mesbah), my role was to manage the company from 2 sides, Operation and ExecutiveMost important decisions and structure applied by me and still live:1- Documenting all orders2- Hiring Employees for Shipping Department3- Establishing a new department (After Sales Support Services) which change the way of serving clients to a higher level, also it had a significant impact on the SALES!4- The (ASSS) department established with full structure, To do list, creative templates for (New orders, Modifying orders, or for any suggestions).5- New structure for the company - Executive and Operational level6- Worked on the structure to develop a portal for selling onlineI'm so proud and happy with the results that the company achieved and I'm so proud of myself for developing the company with my experience in Business Development.————Turkey office role description:- Running the business from scratch- Developing all departments (Purchasing - Finance - Stores - Marketing - Research - Designing - Sales - After Sales Support)- Managing the project of building Portal/Website and Mobile Apps (iOS and Android)

Managing Salespersons (Agents) over GCC, Lebanon, Egypt, Spain and United States of America.HQ in Kuwait and Dubai.Taking care of Agents, then their customers and by default the SALESMy team in the management was helping me in the following main tasks:1- Developments2- Measurements3- ActivitiesAbout my role and tasks:Established a branch in Amman, JordanManaging all events and exhibitionsDeveloping system to organise KPIs of the sales, Customer Service and after Sales SupportDeveloping portal for controlling the transactions of the clients Train and coach support team (My role was understanding the business needs of the company and convert it to a portals that will serve my Agents and their clients, in addition to deal with the IT team because I understand their codes language)

- Social Media and E-Marketing - Commercial Sales / Small Business- Coaching Small Business clients how to use Social Media in business by presenting courses - Developing the identity of client's businesses from scratch- Selling the idea not only the property

Live broadcasting team "Play out"Support of the channel24/7 on call for any emergencyFinally Team leader of the Multimedia Department "IT and Graphics"