Jalen K. Email & Phone Number

Contracted by the global financial services provider to manage vendor relationships, lead data migration projects, and design solutions for procurement processes. Played a critical role in streamlining due diligence and enhancing data accuracy through advanced systems integration, automation, and procedural development.• Led the complete migration of the company’s global due diligence database, consolidating data across multiple regions into a single, efficient SharePoint site. Personally designed, implemented, and validated the new structure, automating key processes to optimize data integrity, accessibility, and security.• Developed an Excel-based dashboard linked to the live SharePoint database, enabling real-time visibility of critical procurement metrics for the team’s due diligence efforts, incorporating formula-driven field validation to reduce errors.• Created and implemented procedures for managing the database, generating reports, and maintaining historical backups, ensuring consistent data handling and accessibility.• Contributed to the due diligence of 1000+ vendors, ensuring compliance with regulatory standards through accurate data validation and leveraging mass uploads to efficiently integrate data across multiple systems.

Recruited to provide virtual client engagement, personalized service pipelines, and real-time support, offering diverse life insurance solutions from over 20 leading companies tailored to meet the needs of families while adhering to strict industry standards.• Designed and implemented a personalized interaction pipeline for clients, significantly enhancing customer service and satisfaction, showcasing strong user-centric design and engagement skills.• Regularly engage with clients via virtual platforms, ensuring seamless digital communication and meeting diverse needs, demonstrating strong remote collaboration and user engagement skills.• Conduct detailed assessments to understand and meet client requirements, providing personalized solutions and real-time support as needed, ensuring user accessibility and timely problem resolution.• Maintain strict adherence to industry regulations and ethical standards, ensuring all interactions and processes are conducted with integrity and professionalism.

Louisville, Kentucky, United States

Hired by the multinational banking and financial services holding company to take on responsibility for overseeing daily onboarding, maintaining security protocols, monitoring contractor performance, and ensuring operational compliance on the production floor.• Collected and analyzed quality feedback from previous shifts to deliver targeted coaching and guidance, enhancing contractor performance and operational efficiency.• Performed spot checks on work, verifying the accuracy of payment batches, returns, and exceptions to uphold quality control standards.

Louisville Metropolitan Area

Contracted by the Managed Service Provider to advance businesses through tailored technology solutions, manage and enhance client relationships across various sectors, mentor and empower colleagues, and drive efficiency and operational improvements.• Oversaw the complete integration of a proprietary employee and customer experience platform, enhancing real-time interactions and efficiency through advanced chat tools, while establishing an in-house call center that significantly improved satisfaction and reduced wait times, encouraging repeat business.• Developed and implemented a custom CRM platform, enhancing data retention and auditing, streamlining processes, improving communication among employees and clients, and significantly reducing response times.• Maximized partnership with Verizon by forging strong relationships with their representatives, enhancing client satisfaction and expanding the company's service portfolio through expert One Talk customer support, troubleshooting, and implementation, resulting in optimized business communications and business internet functionality.• Spearheaded multiple process development initiatives, streamlining operations by eliminating redundant steps and applying innovative tech solutions, achieving significant cost savings and enhanced efficiency.• Initiated direct business engagements, identifying specific needs and proposing tailored tech solutions, including IT help desk and cybersecurity, leading to increased sales and long-term managed services contracts.• Established and led the mobile device management department, developing and implementing processes for efficient deployment and seamless device integration, thereby generating a new revenue stream for the company.• Instituted a comprehensive training program for new hires and interns, accelerating the onboarding process and significantly boosting team productivity.

Lexington, Kentucky, United States

Hired by the IT company to offer comprehensive customer support, manage device deployment, design intuitive UI applications and websites, and create multimedia content, significantly enhancing user experience and brand integrity.• Designed user-centric UI applications for mobile platforms, boosting customer engagement and strengthening brand loyalty and user experience.• Enhanced front-end website design, optimizing user navigation and aesthetic appeal, resulting in improved user experience and increased website traffic.• Delivered daily customer support on-site and remotely, resolving technical inquiries and optimizing user experiences, resulting in enhanced customer satisfaction and service quality.• Managed and deployed devices, streamlining processes and improving efficiency, leading to enhanced operational productivity and performance.

Contracted by the legal services and privacy protection company to boost team performance, refine marketing strategies, and lead sales and recruiting efforts, all aimed at improving service quality and customer engagement.• Recruited, trained, and led associates in business development and marketing strategies, enforcing best practices and optimizing sales efforts, leading to increased client satisfaction, expanded client base, and business growth.• Implemented traditional and social media marketing strategies to enhance brand engagement and user acquisition, significantly boosting client base and awareness.